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Forum Discussion
Orbi RBR50 router randomly disconnects/blocks internet for the whole network.
Multiple versions of the firmware, now latest: 2.3.5.30, at least also 2.3.1.60. Probably also 2.3.1.48 and 2.3.1.44 (don't remember exactly, as I blamed the isp in the start). Also notice that I'm ...
The Orbi is connected to a fiber -> ethernet/coax (for TV) splitter.
No modem.
This splitter is branded "Canal Digital", but have no number.
ISP is Telenor.
Question is what does any of your questions have to do with my issue, as I've confirmed that the issue also occurs when directly connected to the switch in the Orbi router (no wifi used at all). But to humor you:
We count in Square meters. 3 floors and totally 162sqm, google tells me this is 1722,23 sqf.
All neighbours have wifi, however, I see only like max 4 within my range.
I'm reluctant to do a factory reset, as it's alot of work to get everything back up and running.
Like if I do a factory reset and upload my config again, it beats the reasoning for doing a factory reset.
I can tell you however that after the last factory reset I did when I had my CS case, it took about 2 days until I saw the issue again.
Usually, I see it daily.
I can tell you that I did disable armor yesterday (did not fix it).
And I did disable Circle like two hours ago,
I can update tomorrow with new status if that fixed it.
Also notice, I try to only do one thing at the time to help pinpoint what fixes the issue.
I tell you though, the reasoning for disabling armor before circle was that the router have internet access (when using ping from the router shell), while the rest of the network does not.
Or to simplify:
Anything inside that the router serves (wifi or ethernet) can ping the router but not the ISP GW. at the same time, the router can ping the ISP GW.
Also at the same time this is happening, I'm able to ping the ISP GW directly from any equipmet I connect to my Asus router that I also connect to the fibre->ethernet splitter.
Last piece of information: The fastest way to recover from the "blocking" is to open the router ui, click the internet link in the basic menu, then click "Test".
It seems this is doing a dhcp release/refresh, as this always give me a new IP.
Sometimes Wifi can effect the router as if there is noise or interference, the RBR may reboot on it's own to find a more clear channel. Thus giving this disconnect. Thought it should come back online. Reason for asking about this...
Possible that you have a issue between the RBR and this ISP ethernet/coax switch. Possible lease time is running out and the RBR is failing to get a new IP address on it's own correctly from the ISP service box.
Are you seeing a public IP address on the RBR? ##.##.###.### or a private IP address on the WAN side of the RBR? 192 or maybe 10.something?
A factory reset should be performed and this time, dont' enable any Armor, Circle, Traffic Meter, QOS or Access Controls and see if the issue still appears. Do a backup configuration to file first.
Also swap out LAN cables between the RBR and ISP service box. CAT6 is recommended.
Q: When this reboot to find more clear channel occurs, wouldn't ethernet also be DC'ed? And I loose my telnet connection to the Orbi router?
I'm seeing a public address, so no doubble NAT here.
LAN cable is already swapped out when talking to the Customer Service.
Q; If there is an issue between the RBR and the ISP, then why am I still able to reach my ISP from the RBRi but not from any device connected to it?
Also notice that the fibre->ethernet device is not a router, it's just a fibre termination device. The router that provides the GW is at the ISP.
espcar wrote:Q: When this reboot to find more clear channel occurs, wouldn't ethernet also be DC'ed? And I loose my telnet connection to the Orbi router? Yes, supposidly.
I'm seeing a public address, so no doubble NAT here. Ok.
LAN cable is already swapped out when talking to the Customer Service. Ok.
Q; If there is an issue between the RBR and the ISP, then why am I still able to reach my ISP from the RBRi but not from any device connected to it? So the RBR is getting services from the ISP? How are you determining this?
Also notice that the fibre->ethernet device is not a router, it's just a fibre termination device. The router that provides the GW is at the ISP. Ok.
FURRYe38 wrote:
espcar wrote:Q: When this reboot to find more clear channel occurs, wouldn't ethernet also be DC'ed? And I loose my telnet connection to the Orbi router? Yes, supposidly.
I'm not experiencing DC between the RBR and any device on my network.
When I "loose connection" it's like the router just stops routing.
I can access telnet from the router.Q; If there is an issue between the RBR and the ISP, then why am I still able to reach my ISP from the RBRi but not from any device connected to it? So the RBR is getting services from the ISP? How are you determining this?
Yes, Telnet to the RBR enabled with the hidden debug menu, ping GW or even the google DNS'es.
The same IPs I can ping from the telnet interface of the RBR, I can't access from ANY device on my network when the issue occurs.
Did this clear things?
Also, I did not do a factory reset after my previous post as you asked for.
I just disabled circle on the router.
So most certainly, this issue is a bug in Circle.
It's been like one and a half day since I disabled Circle and I haven't experienced "DC/Block" after that.
However, Circle was one of the reasons for selecting Orbi, so...
Plan now is to re-enable armor maybe tomorrow, and see if DCs come back.
And then in a few more days re-enable circle to confirm the observations.
I'm open for running firmware with additional logging or something to help the devs determine the issue so it can be fixed.