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Forum Discussion
Orbi RBR50 router randomly disconnects/blocks internet for the whole network.
Multiple versions of the firmware, now latest: 2.3.5.30, at least also 2.3.1.60. Probably also 2.3.1.48 and 2.3.1.44 (don't remember exactly, as I blamed the isp in the start). Also notice that I'm ...
back-to-reality wrote:Just an idea: you could try to set all devices that you don´t need to monitor as "unmanaged" in Circle and just leave the kids devices. Maybe that would reduce the load on the CPU and may help.
The block/disconnect affects both managed and unmanaged devices.
Like the TV, the alarm, the cable decoder had to be set to unmanaged to be able to function.
And one of my PCs are unmanaged, just to see if there are difference.
It could be that this started after I bought the full version of the Circle software, so I could add bedtime and so for the kids devices.
It's not the full version. I had this issue while trying out Circle with the free version. If you enabled shell access, you could try to watch the CPU load during the disconnects, to confirm if it's related to CPU overload or rather a routing problem.
Also, I wonder if the filtering is done all locally, or if there's some kind of communication with an external server, which could stall the filter if the external server was unreachable...
But this is getting way to technical. From a customer point of view, it just doesn´t work. I'd ask for a refund if I would have payed for Circle. As a paying customer, I am not supposed to spend my time trying to fix things. They should either work or be free. I miss the Apple routers...
I have been having this same issue, and I am not using either Circle or Armor anymore. I lose both wired and wifi connections about every hour or so, sometime more.......sometimes less. No idea what is causing this......makes no sense. But it does sound like an internal issue with the routing, since it affect both types of connections....
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Has a factory reset and setup from scratch been performed since last FW update?
drtrotter74 wrote:I have been having this same issue, and I am not using either Circle or Armor anymore. I lose both wired and wifi connections about every hour or so, sometime more.......sometimes less. No idea what is causing this......makes no sense. But it does sound like an internal issue with the routing, since it affect both types of connections....
Ha.......appreciate the inquiry. But have seen all of this before. I can summarize. I have tried about 4 or 5 different firmwares, moving back and forth.......on router and stellite. Factory resets before and after each re-load. I have used debug config to disable upgrade, and collect logs. I have tried every iteration of every setting there is on every menu, and nothing has worked. without fail, I drop internet on all connections (wired and wifi) several times a day, and it lasts anywhere from 10 seconds to a couple minutes. It's very strange.
I collected those timestamps and contacted my ISP provide (Spectrum Cable), and asked them to view my cable modem status and logging. They ssaid there were no interuptions to my signal and no ISP issues during these times of disconnect. I can confirm also that I connected directly to modem with a laptop for a couple hours and did not experience and discos either.
As of last night, I did a final factory reset, and allowed Orbi to just use the default SSID and password, and I left a work VPN connected all night.......as of this morning I see no reconnect messages for last 8 hours.
If this ends up being the resolution.....I am truly mystified. A $200 wifi setup that can't handle a name/password change? Ridiculous.
I can live with this being the resolution, but I can't believe all the time and effort wasted on config and firmware upgrades, that this is still an issue with the system.
I would have to think that there is some internal setting that tries to reset itself or reference the factory default wifi setting, and that causes a hiccup every so often? If so, come on Netgear, this should be fixable.........
