Orbi RBR50 unresponsive, but RBS50 responsive

[thisisbenwoo]

Hi, 

I'm supporting an RBR50 - RBS50 combination. The RBR50 is acting just as an AP, the router is a pfSense router/firewall. I can see the RBS50 satellite, and there are a bunch of clients connected. The RBR50 is actually working. I can see clients connected because WiFi clients are online according to the pfSense router/firewall.

However, when I try to go to http://[ip address of RBR50], it's non-responsive. In fact, in pfSense, it's suggesting that the RBR50 is offline. Is there anyway of getting access to the RBR50 to maybe reboot it? I've tried rebooting the router/firewall, and the clients on the RBR50 remains connected, and I can actually reach the clients, but I just can't get a hold of the RBR50.

Thanks in advance.

b

[FURRYe38]

What Firmware version is currently loaded?

Is the IP address of the RBR while in AP mode, the same address as seen on the firewall device?

Is the RBR using a static or dynamic IP address configuration? 

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@thisisbenwoo wrote:

Hi, 

I'm supporting an RBR50 - RBS50 combination. The RBR50 is acting just as an AP, the router is a pfSense router/firewall. I can see the RBS50 satellite, and there are a bunch of clients connected. The RBR50 is actually working. I can see clients connected because WiFi clients are online according to the pfSense router/firewall.

However, when I try to go to http://[ip address of RBR50], it's non-responsive. In fact, in pfSense, it's suggesting that the RBR50 is offline. Is there anyway of getting access to the RBR50 to maybe reboot it? I've tried rebooting the router/firewall, and the clients on the RBR50 remains connected, and I can actually reach the clients, but I just can't get a hold of the RBR50.

Thanks in advance.

b

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[thisisbenwoo]

The RBR50 is running the latest version of the firmware. Yes, the IP address is set correctly, because the RBR50 has a reserved DHCP address.

[FURRYe38]

What is the version of FW? 

What happens if you connect a wired PC to the back of the RBR? 

Try orbilogin.com as well...

Does a ping to the RBRs IP address result in returns?

Can the Orbi app access the RBR? 

[thisisbenwoo]

The Android app is showing that it is offline. I can't remember exactly which firmware it is, but I think it is V2.5.2.4. I'm remote from the Orbi, so I am limited to what I can do. I think the only direct wired connection is between an unmanaged switch and the pfSense router/firewall. All the clients connected to the RBR50 are still working. In fact, I can work on a couple of Raspberry Pi's that are connected over WiFi to the RBR50.

It's not responding to any pings.

[FURRYe38]

I would get on site to see what the problem maybe. 

Did you have connection to the RBR before? 

[thisisbenwoo]

Yes, it just magically disappeared. I was hoping not to have to go onsite! Oh well!