Re: Orbi RBR50 won't let me update apps

notatweak · ‎2019-05-13

FURRYe38 · ‎2019-05-13

Apps as in?

notatweak · ‎2019-05-14

Sorry, Firmware. I can't log in to the device so it won't update firmware.

FURRYe38 · ‎2019-05-14

Try a factory reset with the RBR and use a wired PC and web browser connected to the RBR and walk thru the setup wizard. Then check FW updates using the RBRs web page.

SteffanH · ‎2019-05-18

I’m having the same problem with apps and os updates not working.

ekhalil · ‎2019-05-18

@SteffanH wrote:

I’m having the same problem with apps and os updates not working.

If you have issues with certain devices or apps not reaching internet or specific sites, the first thing I would suspect is double NAT.

Please open a Command Prompt on any computer attached to Orbi and type:

> tracert 8.8.8.8 (traceroute 8.8.8.8 if you're using a Mac computer)

If you see two private IP addresses listed in the first two hops then you have double NAT. Please check the model of your ISP modem and if you have a manual for it.
If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the root cause of the issue,