Orbi RBR50v2 won't connect Mac iOS 15.5

[Gaffer1989]

I just upgraded the firmware on my router to the latest version. Now none of my iOS device will connect to the internet. The wifi signal strength is fine. Anybody else had this issue? Any solutions?

Thank you!

[KevinLiT · Accepted solution]

Hi Gaffer1989,

Welcome to the NETGEAR Community!!!!

There have been reports of iOS devices not being able to connect to the Orbi because of a security feature implemented by Apple. Turning off the "Private IP address" feature can resolve this issue. 

Please navigate to the following settings on your phone to turn off "Private IP Address:

• Settings
• Wi-Fi
• "i" icon
• "Private IP address" 
• "toggle off"

Let me know if you have any additional questions!!!!

Best,

Kevin

Community Team
 

[FURRYe38]

Check the Apple device for these options and see if disabling them helps:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

[KevinLiT · Accepted solution]

Hi Gaffer1989,

Welcome to the NETGEAR Community!!!!

There have been reports of iOS devices not being able to connect to the Orbi because of a security feature implemented by Apple. Turning off the "Private IP address" feature can resolve this issue. 

Please navigate to the following settings on your phone to turn off "Private IP Address:

• Settings
• Wi-Fi
• "i" icon
• "Private IP address" 
• "toggle off"

Let me know if you have any additional questions!!!!

Best,

Kevin

Community Team