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Re: Orbi Voice losing Amazon account info
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Orbi Voice losing Amazon account info
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Re: Orbi Voice losing Amazon account info
Hi @thfeldman67
Welcome to NETGEAR Community!
How did you setup the Orbi Voice Satellite? Is it in Orbi mode? Extender mode?
What is the firmware version?
Please describe Satellite's ring LED status when issue re-occur.
Regards,
Blanca
Community Team
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Re: Orbi Voice losing Amazon account info
Hi Blanca,
Thanks for your reply. The satellite is in Orbi mode. The firmware version is v2.6.2.4
When this issue happens, the satellite's ring LED (the one that appears on the perimeter of the top of the Orbi Voice) in response to when I say "Alexa" is red (blinking). FYI, the audible response from the Orbi Voice when this happens is "Sorry. I'm having trouble understanding now. For help, go to the NETGEAR Orbi app."
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Re: Orbi Voice losing Amazon account info
Hi @thfeldman67
If the issue re-occur, kindly check if Orbi app shows device is online.
Does rebooting the unit temporarily fix the issue?
Regards,
Blanca
Community Team
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Re: Orbi Voice losing Amazon account info
Whenever this has happened, the Orbi app shows that the Orbi Voice is on-line (both as an Orbi satellite and as an Alexa).
Yesterday, per the suggestion of NETGEAR support, I did a complete reboot of both my AT&T router along with my Orbi router (RBR50) and both satellites (RBS50 and RBS40V). This did seem to fix the issue for the moment. I'm waiting to see if the problem comes back again in another day or two.
Thanks.
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Re: Orbi Voice losing Amazon account info
My Orbi voice RBS40V retains its amazon account info but stopped recognizing all devices except a plug which it calls "first plug". I logged out and back into amazon, but to no avail. Maybe it has a bad cache or something which I should try to hard reset?
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Re: Orbi Voice losing Amazon account info
I have the same setup as you have and was experiencing the same issue with my RBS40V. Did the full reboot of your ATT router and the Orbi's provide a lasting fix?
Thanks in advance,
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Re: Orbi Voice losing Amazon account info
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Re: Orbi Voice losing Amazon account info
Thanks for the update. That has been my experience also. Sometimes I get a week or more and sometimes only a couple of days. At least the routing and extending the wifi network all continue to work.
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