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Orbi & the new Roomba i7+ connectivity
(I apologize for the repost. There was some sort of techinical error with my original post.) We recently purchased a Roomba i7+. We could not get it to connect to Roomba's servers to update it's s...
Yes if you had a modem/router combo before and it wasn't bridged, the Orbi will re-configure for 10. address pool. Since you have the newer SB series modem only, I presume you haven't every reset the Orbi thus keeping the 10 address pool. This is fine. It could be possible that maybe if you have not done a reset on the Orbi since, then maybe you can do this as a last resort.
Yes you set up the DMZ for the 3700 correctly. I was hoping this would help avoid any issues between the Orbi and Roomba however someting seems to be keeping the Roomba from fully connecting. It's possible there is some port issue or someting on Orbi thats stopping it.
Yes you'll see other wired devices on the 3700 as it's connected client app is searching was connected to it's LAN port thus seeing other devices stemming from the Orbi thru the 3700. This is expected.
If you decide to do the factory reset on the Orbi, go ahead and turn OFF the 3700 and Roomba for now. Set up the Orbi router from scratch, walk thru the setup wizard. This time you'll get a 192.168.1.1 on the router, You might first test the Roomba to see if it connects thru the router first. Then try setting WPA to disable temporarily. If the Roomba still does not connect fully with WPA disabled and it's services don't appear, then Roomba and NG need to review this and hopefully collaborate and find a fix. Be sure to re-enable WPA2 and AES after testing the Roomba.
Yes if you had a modem/router combo before and it wasn't bridged, the Orbi will re-configure for 10. address pool. Since you have the newer SB series modem only, I presume you haven't every reset the Orbi thus keeping the 10 address pool. This is fine. It could be possible that maybe if you have not done a reset on the Orbi since, then maybe you can do this as a last resort.
Yes you set up the DMZ for the 3700 correctly. I was hoping this would help avoid any issues between the Orbi and Roomba however someting seems to be keeping the Roomba from fully connecting. It's possible there is some port issue or someting on Orbi thats stopping it.
Yes you'll see other wired devices on the 3700 as it's connected client app is searching was connected to it's LAN port thus seeing other devices stemming from the Orbi thru the 3700. This is expected.
If you decide to do the factory reset on the Orbi, go ahead and turn OFF the 3700 and Roomba for now. Set up the Orbi router from scratch, walk thru the setup wizard. This time you'll get a 192.168.1.1 on the router, You might first test the Roomba to see if it connects thru the router first. Then try setting WPA to disable temporarily. If the Roomba still does not connect fully with WPA disabled and it's services don't appear, then Roomba and NG need to review this and hopefully collaborate and find a fix. Be sure to re-enable WPA2 and AES after testing the Roomba.
You Rock!!! Thank you so much for taking the time to help me out. The factory reset worked, THANK GOODNESS!!!
Unless I missed something, all the settings were the same after the reset except for Daisy Chain and IPv6. Daisy Chain was turned on, and IPv6 was turned off. I had toggled the Daisy Chain on and off while troubleshooting, but never turned off IPv6. I successfully turned IPv6 back on and all still works fine. I'm pretty curious what caused the issue, but I am so glad it is working now.
Oh, and my husband was the one that switched the network to 10. when we bought the Orbi. He said it is more secure. I did set up the new network with 10 because it is prettier than 192. :smileytongue:
Great to hear. Glad its working.
Ya there may have been some hold over settings from prior use of the other ISP modem which could still have been in the router configuration. I've noticed that when switching ISP modems, the Orbi seems to hold on to some of these settings for unknown reasons, and the only way to get them blown out is to factory reset. Well if you tried daisy chain and IPv6 and Roomba is still working, I presume it may not be something related to those.
Thats funny. 10 is not more secure than any other IP address. You can use 10, 172 or 192 or any class C address schema. However asthetics and looks is everything. LOL. :smileytongue:
Enjoy. :smileywink:
I'm sorry, I don't understand what the solution is. We have the same issue. We have the Orbi system setup and we have the i7+ and can't get any of the cloud functions to work. Could someone add another post that does a step by step solution?
Also, did I read correctly that the roomba will work on the 5GHz network?
Thanks.
wischmi2 wrote:
I'm sorry, I don't understand what the solution is. We have the same issue. We have the Orbi system setup and we have the i7+ and can't get any of the cloud functions to work. Could someone add another post that does a step by step solution?
Also, did I read correctly that the roomba will work on the 5GHz network?
Thanks.
I had to factory reset my Orbi. Try these instructions. You will have to set everything back up after you reset. And yes, the i7+ works on 5GHz. I have not had any issues with mine since doing the factory reset. Truthfully, a factory reset is much more simple than any of the other stuff you saw me try. :smileyvery-happy:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings