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Orbi & the new Roomba i7+ connectivity
(I apologize for the repost. There was some sort of techinical error with my original post.) We recently purchased a Roomba i7+. We could not get it to connect to Roomba's servers to update it's s...
Yes if you had a modem/router combo before and it wasn't bridged, the Orbi will re-configure for 10. address pool. Since you have the newer SB series modem only, I presume you haven't every reset the Orbi thus keeping the 10 address pool. This is fine. It could be possible that maybe if you have not done a reset on the Orbi since, then maybe you can do this as a last resort.
Yes you set up the DMZ for the 3700 correctly. I was hoping this would help avoid any issues between the Orbi and Roomba however someting seems to be keeping the Roomba from fully connecting. It's possible there is some port issue or someting on Orbi thats stopping it.
Yes you'll see other wired devices on the 3700 as it's connected client app is searching was connected to it's LAN port thus seeing other devices stemming from the Orbi thru the 3700. This is expected.
If you decide to do the factory reset on the Orbi, go ahead and turn OFF the 3700 and Roomba for now. Set up the Orbi router from scratch, walk thru the setup wizard. This time you'll get a 192.168.1.1 on the router, You might first test the Roomba to see if it connects thru the router first. Then try setting WPA to disable temporarily. If the Roomba still does not connect fully with WPA disabled and it's services don't appear, then Roomba and NG need to review this and hopefully collaborate and find a fix. Be sure to re-enable WPA2 and AES after testing the Roomba.
wischmi2 wrote:
I'm sorry, I don't understand what the solution is. We have the same issue. We have the Orbi system setup and we have the i7+ and can't get any of the cloud functions to work. Could someone add another post that does a step by step solution?
Also, did I read correctly that the roomba will work on the 5GHz network?
Thanks.
I had to factory reset my Orbi. Try these instructions. You will have to set everything back up after you reset. And yes, the i7+ works on 5GHz. I have not had any issues with mine since doing the factory reset. Truthfully, a factory reset is much more simple than any of the other stuff you saw me try. :smileyvery-happy:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
Thanks for the quick response!
I tried doing the factory reset and now that we have re-connected the Orbi network and factory reset of the vacuum (i7+) the iphone doesn't see the roomba anymore. Unfortunately, it looks like that did not solve the issue.
So all you did was a factory reset and setup your Orbi correct?
- I don’t think I uninstalled and reinstalled the app on my iPhone after factory resetting the Orbi, but it may be worth trying.
Are you sure your iphone is reconnected to your Orbi network?