NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

LenP's avatar
LenP
Aspirant
Dec 23, 2019

Orbi crashes multiple times per day

ci

I've had this Orbi system for a few months.  Performance is great when it works... but the router crashes multiple times a day while the family is watching streaming TV.  Very unsatisfying for a high-priced product like this.  I am ready to switch to the Eero but thought I would ask for help first...

 

also, every time I use the micorwave the satellite in the kitchen disconnects.  maybe it's my imagination but that seems to be a precursor for overall system failure

 

 

Background:

42 deivces

updated firmware

factory reset multiple times, as recently as yesterday

2x satellites

Windows 10

Aris surfboard 6183 model

circle not activated

security not activated

I saw some logs at some point that shows the crashes seem to come after "attacks".  I can't find the same logs now

 

3 Replies

Sort By
  • FURRYe38's avatar
    FURRYe38
    Guru
    Dec 26, 2019

    What Firmware is currently loaded?

    Is Disable Port Scan and DoS protection and Respong to Ping on Internet port enabled on the RBR? Unser Advanced Tab, Setup/Wan Setup


    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router


    Any Wifi Neighbors near by? If so, how many?

     

    • LenP's avatar
      LenP
      Aspirant
      Dec 26, 2019

      wow, thanks for the response!

       

      Firmware 2.5.1.8

       

      Both Disable Port Scan and DoS protection and Respong to Ping on Internet port are disabled

       

      Distance is probably 20 feet but there is a floor and a wall in between.  Signal and backhaul shows "Good"

       

      • FURRYe38's avatar
        FURRYe38
        Guru
        Dec 26, 2019

        Lets move the RBS farther away. 20 feet is still a bit too close. I've had my RBS out at 40 feet with two walls and a roof in between. Still get good signal. 

         

        What happens if you enable Port Scan and DoS protection on the RBR? 

         

        What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
        Any Wifi Neighbors near by? If so, how many?

        What other WiFi devices do you have connected to the system. Any devices that broadcast there own wifi signal by chance?