Orbi disconnects from internet intermittently

0703kb
Star
Apr 25, 2019
I did the major software update once it was an option via the app, and this seemed to solve the drop out problem, but reduced the WiFi speed to around 40% of what it was (60mb instead of the usual 200mb speed). So last week, the app informed there was an additional software update which I clicked to install. Speed is back to 200mb but have had 3 drop outs in the last 2 days. Is there an easy way to uninstall the last update?
- FURRYe38
  Guru
  Apr 25, 2019
  What is the Mfr and model# of the ISP modem the NG router is connected too?
  
  Try a factory reset on the system first and setup from scratch.
  
  What is the size of your home? Sq Ft?
  What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
  
  What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
  Any Wifi Neighbors near by? If so, how many?
  What WPA security modes are you using?
  
  Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
  
  Try disabling the following and see:
  Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
  
  0703kb wrote:
  I did the major software update once it was an option via the app, and this seemed to solve the drop out problem, but reduced the WiFi speed to around 40% of what it was (60mb instead of the usual 200mb speed). So last week, the app informed there was an additional software update which I clicked to install. Speed is back to 200mb but have had 3 drop outs in the last 2 days. Is there an easy way to uninstall the last update?
  - 0703kb
    Star
    Apr 29, 2019
    Ok. On Friday last week, the drop outs became impossible. I’m currently working from home as my leg is in plaster, and I need to join work Skype meetings. I was being kicked out every 30 to 45 minutes.
    
    So did the full reset on the Router. This requires you to set-up the complete system from scratch. Eventually, I completed this and it seemed more stable. Then on Saturday, the satellite started dropping out. The Router kept its connection to the internet. After a few minutes, the satellite would re-connect and all would work again. However, the satellite dropped every hour.
    
    So so I did a complete reset on the satellite as well. So far (Sunday and Monday morning), there is no drop out yet. Also the speed is back to delivering the full 200mb WiFi.
    
    Fingers crossed that this stays stable until the next software update. For those of you having the same issue, a full reset is definitely worth trying.
    
    However, I am very frustrated with Netgear products now. Feedback to Netgear would be simply this:
    
    This is an “over the counter bought product”. However, without a reasonable IT knowledge, you simply would struggle to trouble shoot this device. I could not recommend it to family and friends because they would not have a clue what to do when it stops working correctly. It is not plug and play. But that is how it is sold. Netgear support is near impossible to get through to, resulting in the need to come to forums which for a normal IT user, can be quite daunting. When the support information talks about making changes to “Beamforming, MIMO, WMM, disabling Daisy Chain, Fast roaming and iPV6 and Set 20/40Mhz Coexistence to 40Mhz only” - there is an expectation that you are an experienced router user. I’m not. The most I was prepared to do was reset it. After that, it would be buying a new non-Netgear device. Which I did not want to do, because this was so expensive to buy in the first place.
    
    Thanks Furye38 for the suggestion to reset it and try again. Fingers crossed it works for now.

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Orbi disconnects from internet intermittently