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Forum Discussion
Orbi disconnects from internet intermittently
I bought an Orbi system with two satellites (RBR40). The Orbi disconnects from the internet every so often and, after a while, reconnects. Here's what I figured out already: 1) It's definitely th...
Let us know how it goes.
0703kb wrote:
Ok. On Friday last week, the drop outs became impossible. I’m currently working from home as my leg is in plaster, and I need to join work Skype meetings. I was being kicked out every 30 to 45 minutes.
So did the full reset on the Router. This requires you to set-up the complete system from scratch. Eventually, I completed this and it seemed more stable. Then on Saturday, the satellite started dropping out. The Router kept its connection to the internet. After a few minutes, the satellite would re-connect and all would work again. However, the satellite dropped every hour.
So so I did a complete reset on the satellite as well. So far (Sunday and Monday morning), there is no drop out yet. Also the speed is back to delivering the full 200mb WiFi.
Fingers crossed that this stays stable until the next software update. For those of you having the same issue, a full reset is definitely worth trying.
However, I am very frustrated with Netgear products now. Feedback to Netgear would be simply this:
This is an “over the counter bought product”. However, without a reasonable IT knowledge, you simply would struggle to trouble shoot this device. I could not recommend it to family and friends because they would not have a clue what to do when it stops working correctly. It is not plug and play. But that is how it is sold. Netgear support is near impossible to get through to, resulting in the need to come to forums which for a normal IT user, can be quite daunting. When the support information talks about making changes to “Beamforming, MIMO, WMM, disabling Daisy Chain, Fast roaming and iPV6 and Set 20/40Mhz Coexistence to 40Mhz only” - there is an expectation that you are an experienced router user. I’m not. The most I was prepared to do was reset it. After that, it would be buying a new non-Netgear device. Which I did not want to do, because this was so expensive to buy in the first place.
Thanks Furye38 for the suggestion to reset it and try again. Fingers crossed it works for now.
5 days with no drop outs at all. A full reset of Router and Satellite appears to have solved my problem.
Definately worth doing if you are getting the dropouts.
Great to hear. Glad it's working now for you. Others have expressed that same thing. Resets maybe needed.
Be sure to do a backup of the config to file for safe keeping. Helps save time if another reset is needed.
Enjoy. :smileywink:
0703kb wrote:
5 days with no drop outs at all. A full reset of Router and Satellite appears to have solved my problem.
Definately worth doing if you are getting the dropouts.