NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
mgillen
Jan 17, 2018Tutor
Orbi firmware 2.1.2.18 issues
We'll see if the stability issues are improved for other devices, but my Galaxy S6 still has errors "an authentication error occurred". I pluged in a netgear as an AP so that I an use my phone on my...
Oasiz37
Jan 21, 2018Aspirant
Not to steal this topic, just upgraded to 2.1.2.18 from 2.1.2.12. Can't say anything yet about the system stability but immediately saw that NOTHING has changed in the "attached devices" tab. Both satellites with ethernet backhaul are not shown as satellietes but as other wired devices, anything wirelessly connected to a satellite is shown as wired to the router, etc.
I wonder if Netgear even has a QA department.
sleepr88
Jan 22, 2018Apprentice
Netgear, since you can't seem to fix the Orbi, are you going to start issuing refunds? or exchanging everyone to Orbi Pros (which doesn't appear to have these problems, because you value business customers over regular consumers?)?
- mgillenJan 29, 2018Tutor
I reinstalled the Orbi on Wednesday, 1/24/18. It rebooed on Friday, 1/26, but has been stable since.
Of course, I still have the Galaxy S6 Authentication error issue, but am living with it. I may split the SSID latet this week since it should work-around that issue.- pfbzJan 30, 2018Aspirant
Yup, me too. Love the performance, love the comparative ease of implementation, but a few days in and I'm chasing the same issues... Latest firmware (2.1.2.18).
Connections to satellites go dead. If I walk back to the main router things are good again, and minutes later I can roam back out to a satellite.
Zero info in logs. Zero info in admin connectivity panel.
I was warned the Orbi system had some connectivity bugs, but saw all the recent firmware updates and assumed any competent engineering staff would iron out such severe bugs quickly. My bad for assuming Netgear had a handle on this...
FYI, it was a Costco purchased 1-router, 2-sat system jik it is a bad run of hardware issue....
Netgear? Is your silence speaking volumes to those are considering dumping the Orbi? Its a shame as I was considering implementing it in a few more locations.