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Forum Discussion
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
What should i do if my Orbi firmware is not automatically updating?
Consider yourself lucky. The 2.1.4.16 firmware update has made my system COMPLETELY unstable. The stupid device looses its internet connection 5-6 times a day requiring a reboot.
I just did a factory reset today to see if there was an issue with teh firmware update and low and behold...90+ minutes into the newly configured system all the devices in my house loose connectivity. Wifi is still available but the app says the main router is offline with the internet. I've let it sit for 2-3 hours while I worked outside and it never regains internet connectivty until I reboot the main router.
I was going for months without any hiccups and not I reboot 5-6 times a day for the last weeks week.
I now just cannot take it anymore. A once fantastic product is now a piece of crap like the other routing options I've been through over the years. Quite a premium to pay for an unstable POS.
That is, unless this is just a faulty hardware at which point I expect an exchange since it's been less than a year since I purchased.
Please...fix this latest firmware to not loose connectivity.
My orbi router is doing the same thing. 2-3 times per day my main unit reboots, ever since this last firmware update. I plan to call support soon, this update definitely broke my device.
- Full reset didn't change anything. However, removing the back haul Ethernet cat6 cable reduced the frequency of going offline with the internet to 1-2 times as day from 6-8 times a day.
I did notice something though... The router is technically still connected to the internet it just won't enable devices to connect.
I am still able to refresh my IP lease and do other router maintenance like checking for firmware updates via a browser connection to the router but no device can connect until I soft reset. On top of that when the router goes offline the iOS app is only good for resetting the router. Via the iOS so I cannot check for firmware updates like I can via the browser connected directly.
Situation more manageable but still not reliable like before this latest firmware.
Prior to this latest firmware I could go months without ever having a connection loss...it was truly an amazing change from the other routers I've struggled with over the years.
PhloBoy, I agree with FURRYe38 when he says “Current FW is stable, there are many others having good experiences with it so is not a FW issue”. I have used FW v2.1.4.16 on my Orbi RBK50 system in AP mode with wired backhaul since it’s inception, and it has rarely failed me (exceptions being if both devices are powered down, getting them back to a stable working state can be time consuming and frustrating)
i think that people having connectivity issues should look more widely and check external factors such as modem/router setup and configuration, For example conflicts with channel numbers, double NAT, firewall issues, etc
cheshbr wrote:
PhloBoy, I agree with FURRYe38 when he says “Current FW is stable, there are many others having good experiences with it so is not a FW issue”. I have used FW v2.1.4.16 on my Orbi RBK50 system in AP mode with wired backhaul since it’s inception, and it has rarely failed me (exceptions being if both devices are powered down, getting them back to a stable working state can be time consuming and frustrating)
i think that people having connectivity issues should look more widely and check external factors such as modem/router setup and configuration, For example conflicts with channel numbers, double NAT, firewall issues, etc
cheshbr: Netgear apprently does not agree with you since notes for beta version explicity state:
"This release contains the following:
- Significant bug fixes for stability & performance"
You can see that Netgear is aware of issue and admit that there is a stability issue with the current release. Hence focus of next release is "stability & performance". Just because your system works fine does not mean the firmware is not buggy.
Heck you quote " I agree with FURRYe38 when he says “Current FW is stable", but even he/she list bunch of features that need to be turned off along with need to only use specific type of switches for backhaul.
What I found is that the only way to get a stable system is to use Orbi in AP mode and use a mature router (UBITQUITY networks is amzingly stable and fast). I would recomend that anyone that is using Orbi to buy anonther router and switch Orbi to AP mode, you will have a network that is stable for months (going one 2 months now).
What is the Mfr and model# of the IP modem the Orbi is connected too?
What is the Mfr and model# of the ethernet switch if one is in the configuration.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).Current FW is stable, there are many others having good experiences with it so is not a FW issue.
https://community.netgear.com/t5/Orbi/Orbi-firmware-update-v2-1-4-16-availability/m-p/1592753/highlight/true#M34020
Another initial setup process: https://community.netgear.com/t5/Orbi/Backhaul-breaks-the-whole-network/m-p/1615770/highlight/true#M38393If you don't think your system is working as is should, please try some of the suggestions and give feedback regarding them. If not, I would ask NG support for an RMA. Others have expressed that there systems were not working well, asked NG for an RMA and got a good working system.
You can ask NG for the new beta FW thats available as well:
PhloyBoy wrote:
Consider yourself lucky. The 2.1.4.16 firmware update has made my system COMPLETELY unstable. The stupid device looses its internet connection 5-6 times a day requiring a reboot.
I just did a factory reset today to see if there was an issue with teh firmware update and low and behold...90+ minutes into the newly configured system all the devices in my house loose connectivity. Wifi is still available but the app says the main router is offline with the internet. I've let it sit for 2-3 hours while I worked outside and it never regains internet connectivty until I reboot the main router.
I was going for months without any hiccups and not I reboot 5-6 times a day for the last weeks week.
I now just cannot take it anymore. A once fantastic product is now a piece of crap like the other routing options I've been through over the years. Quite a premium to pay for an unstable POS.
That is, unless this is just a faulty hardware at which point I expect an exchange since it's been less than a year since I purchased.
Please...fix this latest firmware to not loose connectivity.
- The last sentence in the first paragraph states “Please use the manual firmware upgrade process to apply to your Orbi.”
