NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
BretD
Jun 04, 2018Administrator
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
TECHX2001
Jun 08, 2018Tutor
If the RBR50 and RBS50 share the same firmware than I have a few questions:
- Why generate two unique hyperlinks pointing to two product downloads.
- Why provide the file names if they will not match downloaded file name
And to one the previous posterers: no, the file names are not unique when downloading at least not for me. Unless I'm facing some strange browser bug. See screenshot. This appears to be an error in upload or in redirection when downloading the file. Can someone else attempt to download the firmware from both links and tell me the download name for both shows as RBS50?
bryandmlee
Jun 08, 2018Apprentice
You need to open either of the links first, finish that download, before opening the second link and then downloading that instead. There are definitely two different firmware update files for the routers and satellites.
Your scenario where both downloads show the same file/name happens because you opened both links first before initiating the downloads: unfortunately the intermediate step (showing Uploaded on, File name, File size, and Download file) always uses the URL https://files.netgear-support.com/go/index.php?action=d&step=3, so it just ends up serving the most recent file requested by the browser (based on your screenshot, you opened the link for the Router file first, followed by the Satellite file, which is why "both" downloads serve up the Satellite file).
I suppose Netgear (cc: BretD) could improve on the intermediate download step, or at the very least leave an instruction with the download links to open and download each link strictly one at a time.
TECHX2001 wrote:
If the RBR50 and RBS50 share the same firmware than I have a few questions:
- Why generate two unique hyperlinks pointing to two product downloads.
- Why provide the file names if they will not match downloaded file name
And to one the previous posterers: no, the file names are not unique when downloading at least not for me. Unless I'm facing some strange browser bug. See screenshot. This appears to be an error in upload or in redirection when downloading the file. Can someone else attempt to download the firmware from both links and tell me the download name for both shows as RBS50?