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Forum Discussion

BretD's avatar
BretD
Administrator
Jun 04, 2018

Orbi firmware update v2.1.4.16 availability

We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
Installation
Troubleshooting
DNichter's avatar
DNichter
Star
Jun 08, 2018

I appreciate the guidance and will definitely take a look, but this shouldn't be this difficult. I have a 2000 saure foot house, router is upstairs in my office and satellite is downstairs in the kitchen. Maybe 35 feet in a straight line. I am using a surfboard arris modem.

FURRYe38's avatar
FURRYe38
Guru
Jun 08, 2018

Ok distance is good.


Any other wifi neighbors near by? If so, how many?

 

Whats the model# of the arris modem?

DNichter wrote:

I appreciate the guidance and will definitely take a look, but this shouldn't be this difficult. I have a 2000 saure foot house, router is upstairs in my office and satellite is downstairs in the kitchen. Maybe 35 feet in a straight line. I am using a surfboard arris modem.

 

  • DNichter's avatar
    DNichter
    Star
    Jun 08, 2018

    ARRIS SURFboard SB6190 32x8 DOCSIS 3.0 Cable Modem

    • DNichter's avatar
      DNichter
      Star
      Jun 08, 2018

      No other routers nearby.

      • FURRYe38's avatar
        FURRYe38
        Guru
        Jun 08, 2018

        Let us know if any of the suggestions help.

         Also Try using manual channels on 1, 6 or 11 on 2.4ghz.

         

        Your SB6190 does have a known issue, however I don't think that would be causing your problems here.

        DNichter wrote:

        No other routers nearby.