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Forum Discussion
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
Ok distance is good.
Any other wifi neighbors near by? If so, how many?
Whats the model# of the arris modem?
DNichter wrote:
I appreciate the guidance and will definitely take a look, but this shouldn't be this difficult. I have a 2000 saure foot house, router is upstairs in my office and satellite is downstairs in the kitchen. Maybe 35 feet in a straight line. I am using a surfboard arris modem.
ARRIS SURFboard SB6190 32x8 DOCSIS 3.0 Cable Modem
No other routers nearby.
Let us know if any of the suggestions help.
Also Try using manual channels on 1, 6 or 11 on 2.4ghz.
Your SB6190 does have a known issue, however I don't think that would be causing your problems here.
DNichter wrote:
No other routers nearby.
Yea I don't think it's the modem because all was working fine with my old router set up, and on the last firmware. Can I revert to the old firmware or will it auto update? Any suggestions on a router set up where I won't have constant issues?