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Forum Discussion
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
Will Netgear provide a refund for my orbi? After 6 months of waiting for a stable system; the longest I have gone without losting internet is about a week. Now, with the latest firmware I can't go more than 24-36 hours without having to reboot the system.
When it works its amazing. I am getting over 400mb/s across my house. The WIFI itself never goes down; but it always loses connection to the internet requiring a reboot. My wired computers work fine so it is definitely the orbi.
My orbi is set-up as simply as possible - as an AP with a static IP.
At this point, I just want my money back. I was patient for 6 months. My family calls me daily about having no internet - and keeps falling back to our cell phones costing us a fortune in cellular data. Any recommendations for a reliable high-performance mesh network replacement? I was thinking of trying Asus AIMesh with a bunch of asus routers as they were rock-solid routers in my previous house (before I needed a mesh)
You'll need to contact NG phone support or a forum moderator to help you. Nothing regarding any refunds are dealt with here in the forums. Forums are for help, information and troubleshooting for users and there products.
What is the Mfr and model if your ISP modem?
DSL, cable or Fiber?
Bypasst he Orbi system with a PC connected to the ISP modem and test to see if anything happens?
Any wireless neghbors near by? if so, how many?
Site wrote:
Will Netgear provide a refund for my orbi? After 6 months of waiting for a stable system; the longest I have gone without losting internet is about a week. Now, with the latest firmware I can't go more than 24-36 hours without having to reboot the system.
When it works its amazing. I am getting over 400mb/s across my house. The WIFI itself never goes down; but it always loses connection to the internet requiring a reboot. My wired computers work fine so it is definitely the orbi.
My orbi is set-up as simply as possible - as an AP with a static IP.
At this point, I just want my money back. I was patient for 6 months. My family calls me daily about having no internet - and keeps falling back to our cell phones costing us a fortune in cellular data. Any recommendations for a reliable high-performance mesh network replacement? I was thinking of trying Asus AIMesh with a bunch of asus routers as they were rock-solid routers in my previous house (before I needed a mesh)
It's the Orbi. I have worked on internet tech for 20+ years.
But for the sake of answering; I am using a motorola mb8600 modem attached to gigabit comcast ethernet. modem is in bridge mode. The modem is routed through a pfsense box that is attached into a gigabit switch; the orbi is attached into the same gigabit switch. A windows domain controller provides dhcp for the house; and the orbi is set to a reserved address; all routing information is correctly specified. The internet has never failed when the orbi loses connection - I often would VPN into the house just to remotely reboot the router (now my family has the app to do it). I have an old basic wifi router also in AP mode that only reaches one room and is slow; but has never failed every time the orbi has failed. The wifi radios on the orbi including through the satellites are working fine even when it can't connect to the internet. - I can always connect to the orbi via a wifi connected device (regardless of whether the device are connected to the main hub or any satellite) or from within the house via a wired connection. About once every day or so; all wireless devices through the orbi lose access to the internet. The app always states the internet is offline; the orbi web interface always claims its online (whether the internet works or not). Rebooting it always corrects the issue. I am running the latest firmware but have never had a stable system (previous firmware went about a week before starting to frequently fail). We are streaming more as we go into the summer so its possible the orbi can't handle traffic load.
At this point; I just need a reliable system and am curious what people have replaced their orbi with.
Replacing my Orbi with Unifi... doing it right now.
I have no doubt the Orbi systems work great for many customers. The reviews are great and I presume sales are doing well.
My internal Wi-fi was great. Internal streaming,etc to my router/modem was fast (internal file server, VNC, etc).
However, the CBR40 (modem/router all-in-one) appears to be less-than-awesome - at least for my Spectrum network. I kinda feel like I got burned on a first-gen product.
I gave the CBR40 a fair shake. I did factory-resets, firmware updates, etc. Battled it for 2+ months. I had daily drop-offs, lag, reboots, and general unresponisvivness (with both wired and wireless clients).
Im worn-out from going back-and-forth between NETGEAR and Spectrum (and so is Spectrum - hence the push to get me back on their vetted Arris-OEMd gear). At the end of the day I just want my network to...work.
Well since the HW differs on CBK40 from RBK systems, I would post in the Cable modem Orbi forum. The RBK systems have had there troubles as well however with the CBK, you posts thre seem to point to a problem between the modem and your ISP and not the rest of the system. Others along with myself have the CBK40 and it's been working well with our ISPs. I've already recommended you get into a stand alone modem then give the RBK system a try. Others in this forum are having luck with there RBK system. Some maybe not so much. Trying to help where I can though.
dstranathan wrote:
I have no doubt the Orbi systems work great for many customers. The reviews are great and I presume sales are doing well.
My internal Wi-fi was great. Internal streaming,etc to my router/modem was fast (internal file server, VNC, etc).
However, the CBR40 (modem/router all-in-one) appears to be less-than-awesome - at least for my Spectrum network. I kinda feel like I got burned on a first-gen product.
I gave the CBR40 a fair shake. I did factory-resets, firmware updates, etc. Battled it for 2+ months. I had daily drop-offs, lag, reboots, and general unresponisvivness (with both wired and wireless clients).
Im worn-out from going back-and-forth between NETGEAR and Spectrum (and so is Spectrum - hence the push to get me back on their vetted Arris-OEMd gear). At the end of the day I just want my network to...work.
