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Forum Discussion
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
You'll need to contact NG phone support or a forum moderator to help you. Nothing regarding any refunds are dealt with here in the forums. Forums are for help, information and troubleshooting for users and there products.
What is the Mfr and model if your ISP modem?
DSL, cable or Fiber?
Bypasst he Orbi system with a PC connected to the ISP modem and test to see if anything happens?
Any wireless neghbors near by? if so, how many?
Site wrote:
Will Netgear provide a refund for my orbi? After 6 months of waiting for a stable system; the longest I have gone without losting internet is about a week. Now, with the latest firmware I can't go more than 24-36 hours without having to reboot the system.
When it works its amazing. I am getting over 400mb/s across my house. The WIFI itself never goes down; but it always loses connection to the internet requiring a reboot. My wired computers work fine so it is definitely the orbi.
My orbi is set-up as simply as possible - as an AP with a static IP.
At this point, I just want my money back. I was patient for 6 months. My family calls me daily about having no internet - and keeps falling back to our cell phones costing us a fortune in cellular data. Any recommendations for a reliable high-performance mesh network replacement? I was thinking of trying Asus AIMesh with a bunch of asus routers as they were rock-solid routers in my previous house (before I needed a mesh)
It's the Orbi. I have worked on internet tech for 20+ years.
But for the sake of answering; I am using a motorola mb8600 modem attached to gigabit comcast ethernet. modem is in bridge mode. The modem is routed through a pfsense box that is attached into a gigabit switch; the orbi is attached into the same gigabit switch. A windows domain controller provides dhcp for the house; and the orbi is set to a reserved address; all routing information is correctly specified. The internet has never failed when the orbi loses connection - I often would VPN into the house just to remotely reboot the router (now my family has the app to do it). I have an old basic wifi router also in AP mode that only reaches one room and is slow; but has never failed every time the orbi has failed. The wifi radios on the orbi including through the satellites are working fine even when it can't connect to the internet. - I can always connect to the orbi via a wifi connected device (regardless of whether the device are connected to the main hub or any satellite) or from within the house via a wired connection. About once every day or so; all wireless devices through the orbi lose access to the internet. The app always states the internet is offline; the orbi web interface always claims its online (whether the internet works or not). Rebooting it always corrects the issue. I am running the latest firmware but have never had a stable system (previous firmware went about a week before starting to frequently fail). We are streaming more as we go into the summer so its possible the orbi can't handle traffic load.
At this point; I just need a reliable system and am curious what people have replaced their orbi with.
Replacing my Orbi with Unifi... doing it right now.
Using v2.1.4.16 since the day it has been available here with zero issues.
Me too. AP mode, wired backhaul, all devices connecting to closest Orbi, all on 5Ghz where supported, otherwise 2.4Ghz. HomeKit working, Lifx working. Can’t fault ‘em
There are issues with managed swtiches, Non manged switches work well with Orbi systes. Managed not so much. One user posted that he found that disabling IGMP Protocols on his manages switch helped get Orbi working with his managed switch. You can try this if you have a managed switch. I have two non manged switches in between my Orbi and satellite. Zero issues.
Also your PfSence maybe a factor as well. Your putting a Firewall in front of another firewall build in to the Orbi. Try conneting the Orbi router directly to the ISP modem and see. If your using a Firewall appliance or another DCHP router in between the Orbi and modem, then either put the Orbi router in a DMZ or configure the Orbi router for AP mode. No need for double NAT on a network.
Seems like this is a over complicated configuration which maybe causing your problems. Simplify first to see what happens.
I just get on my friends RBK50 yesterday. Working so far with just being connneted to his modem.
Site wrote:
It's the Orbi. I have worked on internet tech for 20+ years.
But for the sake of answering; I am using a motorola mb8600 modem attached to gigabit comcast ethernet. modem is in bridge mode. The modem is routed through a pfsense box that is attached into a gigabit switch; the orbi is attached into the same gigabit switch. A windows domain controller provides dhcp for the house; and the orbi is set to a reserved address; all routing information is correctly specified. The internet has never failed when the orbi loses connection - I often would VPN into the house just to remotely reboot the router (now my family has the app to do it). I have an old basic wifi router also in AP mode that only reaches one room and is slow; but has never failed every time the orbi has failed. The wifi radios on the orbi including through the satellites are working fine even when it can't connect to the internet. - I can always connect to the orbi via a wifi connected device (regardless of whether the device are connected to the main hub or any satellite) or from within the house via a wired connection. About once every day or so; all wireless devices through the orbi lose access to the internet. The app always states the internet is offline; the orbi web interface always claims its online (whether the internet works or not). Rebooting it always corrects the issue. I am running the latest firmware but have never had a stable system (previous firmware went about a week before starting to frequently fail). We are streaming more as we go into the summer so its possible the orbi can't handle traffic load.
At this point; I just need a reliable system and am curious what people have replaced their orbi with.
Orbi is in AP mode and not acting as a DHCP server or anything - and should not be acting as a firewall or NAT (at least I would hope - if it is always an active firewall even in AP mode than I definitely need to return it). The only firewall active firewall and NAT should be direclty through pfsense.
I do have a managed switch. I will move the Orbi from being wired into the switch to be wired in between the router and the switch.
Ok making sure.
Yes, seen others with problems with managed switches and Orbi systems. Try putting the Orbi router behind the PfSense and test with out the switch. Check with the user manual or Mfr of the switch to see if there is anything regarding IGMP protocol that you can disable to test. Check your PfSense as well for anything IGMP that could be effecting Orbi. Might try the Orbi in router mode behind the Modem directly if you can. Might find a non managed switch to test with as well. They work for me.
Site wrote:
Orbi is in AP mode and not acting as a DHCP server or anything - and should not be acting as a firewall or NAT (at least I would hope - if it is always an active firewall even in AP mode than I definitely need to return it). The only firewall active firewall and NAT should be direclty through pfsense.
I do have a managed switch. I will move the Orbi from being wired into the switch to be wired in between the router and the switch.
