My Orbi keeps disconnecting and purple light appears. I try to reconnect it but it takes at least 4 attemps before it connects again. Or it will sometimes connect back by itself. The issue happens many times a day, internet is completely unreliable. Any ideas on what could be done to fix it?

Same problem. I also saw this posted on reddit.com/r/orbi with several comments of people having the same problem. A few claimed that disabling armor helped. I don’t even know what armor is. This kit was too expensive for this nonsense

This is an issue that I also saw in the latest software updates (since 2.3.1.28).I fixed my issue by reducing the DHCP lease time as follows:* From browser go to the router's debug page (http://192.168.1.1/debug.htm). Use your router's IP address or http://orbilogin.com/debug.htm* Enter admin as user name and your router’s management password* Tick "Enable Telnet" option* Use Telnet from a computer attached to Orbi to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above* Enter the following commands: * root@RBR50:/# config get wan_lease —> Should give you 86400 * root@RBR50:/# config set wan_lease=750 * root@RBR50:/# config commitChristian_R

ekhalil wrote:This is an issue that I also saw in the latest software updates (since 2.3.1.28).I fixed my issue by reducing the DHCP lease time as follows:* From browser go to the router's debug page (http://192.168.1.1/debug.htm). Use your router's IP address or http://orbilogin.com/debug.htm* Enter admin as user name and your router’s management password* Tick "Enable Telnet" option* Use Telnet from a computer attached to Orbi to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above* Enter the following commands: * root@RBR50:/# config get wan_lease —> Should give you 86400 * root@RBR50:/# config set wan_lease=750 * root@RBR50:/# config commitChristian_R I want to thank you for this solution, because after setting the wan_lease=750, I have not had anymore problems with the random disconnects every 20 minutes or so.

I agree. And on top of it all they offer 90 days free assistance and all the issues started just after that. That is not right.

What FW is currently loaded?What is the Mfr and model# of the ISP modem the NG router is connected too?Is the Orbi system operating in Router or AP mode? Which unit displays the purple LED on top? The RBR or RBS? What is the size of your home? Sq Ft?What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected. What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?What WPA security modes are you using?Try enabling WMM, Beamforming and MIMO. Under Advanced Tab/Advanced Settings/Wireless Settingsdainamuc wrote:My Orbi keeps disconnecting and purple light appears. I try to reconnect it but it takes at least 4 attemps before it connects again. Or it will sometimes connect back by itself. The issue happens many times a day, internet is completely unreliable. Any ideas on what could be done to fix it?

Orbi keeps disconnecting | NETGEAR Communities

16 Replies

tmeyn
Initiate
Jun 01, 2019
Same problem. I also saw this posted on reddit.com/r/orbi with several comments of people having the same problem. A few claimed that disabling armor helped. I don’t even know what armor is. This kit was too expensive for this nonsense
- dainamuc
  Tutor
  Jun 01, 2019
  I agree. And on top of it all they offer 90 days free assistance and all the issues started just after that. That is not right.
FURRYe38
Guru
Jun 01, 2019
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

Which unit displays the purple LED on top? The RBR or RBS?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?
Try enabling WMM, Beamforming and MIMO. Under Advanced Tab/Advanced Settings/Wireless Settings
dainamuc wrote:
My Orbi keeps disconnecting and purple light appears. I try to reconnect it but it takes at least 4 attemps before it connects again. Or it will sometimes connect back by itself. The issue happens many times a day, internet is completely unreliable. Any ideas on what could be done to fix it?
- honyin
  Aspirant
  Jun 02, 2019
  Hi,
  
  I've been suffering this same issue.
  
  It seems to have become a regular occurrence since upgrading the firmware to V2.3.1.60.
  
  I have since manually downgraded the firmware to the previous V2.2.1.212.
  
  Hopefully that will help.
  
  I'll keep you posted.
  
  Steff
  - ekhalil
    Master
    Jun 02, 2019
    This is an issue that I also saw in the latest software updates (since 2.3.1.28).
    I fixed my issue by reducing the DHCP lease time as follows:
    * From browser go to the router's debug page (http://192.168.1.1/debug.htm). Use your router's IP address or http://orbilogin.com/debug.htm
    * Enter admin as user name and your router’s management password
    * Tick "Enable Telnet" option
    * Use Telnet from a computer attached to Orbi to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above
    * Enter the following commands:
    * root@RBR50:/# config get wan_lease —> Should give you 86400
    * root@RBR50:/# config set wan_lease=750
    * root@RBR50:/# config commit
    
    Christian_R
valain
Aspirant
Jun 05, 2019
Exactly the same issue here. See thread on Reddit https://www.reddit.com/r/orbi/comments/bwziim/orbi_issues_loss_of_wifi_and_cable_connectivity/
- FURRYe38
  Guru
  Jun 05, 2019
  What is the Mfr and model# of the ISP modem the NG router is connected too?
  After loading v60, try a full factory reset and setup from scratch.
  Does wired and wireless have no access to internet?
  
  I have not experienced this issue with v60 loaded...
  valain wrote:
  Exactly the same issue here. See thread on Reddit https://www.reddit.com/r/orbi/comments/bwziim/orbi_issues_loss_of_wifi_and_cable_connectivity/
- FURRYe38
  Guru
  Sep 15, 2019
  Any progress on this?
  valain wrote:
  Exactly the same issue here. See thread on Reddit https://www.reddit.com/r/orbi/comments/bwziim/orbi_issues_loss_of_wifi_and_cable_connectivity/

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Orbi keeps disconnecting