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Forum Discussion
Orbi randomly dropping internet connection despite V2.0.0.74 update
Hi all, I recently purchased an RBK50 Orbi + satellite router but it is dropping internet connection randomly despite updating firmware to the latest V2.0.0.74. This is more often the case upon...
For reference, I'm on 2.1.1.16. The ONLY configuration change I've made is my SSID/Password and selecting a different channel for both 2.4 and 5 ghz.
I bought the RBK44 from bestbuy on Nov 24th. Have had trouble since the install. Devices get disconnected, streaming video stalls for minutes at a time. A Samsung S6 kept on getting kicked off. I know some think that this is a Samung issue but it worked before the Orbi. Also, since I'm having issues with Fire TVs, other phones, and laptops I suspect it's an Orbi issue. I've read all the forums and tried the various 'solutions' that have worked for other people. None of them worked for me.
My solution was to buy a Google Wifi system. Night and day experience. Google Wifi hasn't dropped a client for days when I was getting drops many times/day with Orbi. Since I bought the Orbi at Besbuy during the holidays I think they'll take it back. Trying to return it today.
Good luck all!
- Similar experience for me. I wasn't able to return my Or I so I just ate the cost (may try to eBay it) so that I would have a system that didn't crash all the damn time. Pretty much closed the door on Netgear fr me at home and at work.
Hard to eat $350 (I paid regular price after reading all reviews and recommendations, etc.). Still hopeful they will fix the reboots. When it was working properly, it was great.
Owning Orbi has been like owning an Alfa Romeo (I should know, had two over the years), absolutley brilliant when it works, but annoyingly prone to unexplained faults/breakdowns.
That said, our Orbi has been rock solid for months after disabling Daisychaining and fast roaming along with seeking out a better channel than the default 36 for 5ghz wifi, currently running on Channel 48 as no-one in the vicinty is using this. Still running V2.0.0.74, for some reason it's not auto updated (for which I'm not complaining!).
My wife has a recent Samsung Galaxy something or other - it's not an iPhone which is where I lose interest..so must have a recent Android build on it and this doesn't cause us any issues. We have numerous Apple devices, PS4, Sky Q STBs (which do their own mesh - which drove the channel change), Sonos - which I think also does it's own mesh network of sorts (all the Sonos speakers show as wired given the bridge is wired - looks like a limited number of 2.4ghz channels - ours is on 11).
Defo worth checking/changing the 5ghz wifi channel, default is 36, but much fewer channels available so potentially more interference from others nearby so may prevent annoying reboots too.