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Forum Discussion
Orbi rk50 network map worthless and wrong
Logging into router or satellite gives different information about what connected where.
Updated most recent firmwar 2.7.x.x
shows satellite connected by wire and has no wired connection.
Now shows that have 3 satellites and I only have 2 (but I would take a third if Netgear would give me one because their software is so buggy as a peace offering for giving my such a pain as I try to trouble shoot my system).
logging out, logging in. no change
refressh no change
different results when logging in to router or using the iPhone app.
Really - is is that hard to give an accurate map of the network.
7 Replies
RJBorbi wrote:Logging into router or satellite gives different information about what connected where.
Updated most recent firmwar 2.7.x.x
Really - is is that hard to give an accurate map of the network.
The impression I get from posts on the forum is that the Orbi "app" appears to be defective (as you concluded).
I, personally, open the app only when a post in the forum piques my interest (which is not often). In contrast, I use the web interface many times each day.
CrimpOn wrote:
RJBorbi wrote:Logging into router or satellite gives different information about what connected where.
Updated most recent firmwar 2.7.x.x
Really - is is that hard to give an accurate map of the network.
The impression I get from posts on the forum is that the Orbi "app" appears to be defective (as you concluded).
Around these hours and current firmware, we have users in the community stating there is no map in the Web UI available, too. I'm really concerned. At the end of the day, both the Web UI and the App should show about the same topology (ok, short time roaming of mobile devices is always possible), isn't it?
schumaku wrote:Around these hours and current firmware, we have users in the community stating there is no map in the Web UI available, too. I'm really concerned. At the end of the day, both the Web UI and the App should show about the same topology (ok, short time roaming of mobile devices is always possible), isn't it?
There may be multiple issues being discussed:
- Unless I am mistaken, the only "map" is the diagram of router/satellites in the Orbi "app".
The web interface does not display a graphic presentation. - That diagram in the "app" does not include user devices.
- Both the app and the web interface provide information about which Orbi unit each satellite and device is connected to, just not a drawing.
The complaints that seem most frequent center on the app, not the web interface:
- Wrong number of satellites and wrong connection method.
Neither of these should change minute-to-minute - Devices simply missing for an extended period of time.
- Unless I am mistaken, the only "map" is the diagram of router/satellites in the Orbi "app".
Has a factory reset and setup from scratch been performed since last FW update?
RJBorbi wrote:Logging into router or satellite gives different information about what connected where.
Updated most recent firmwar 2.7.x.x
shows satellite connected by wire and has no wired connection.
Now shows that have 3 satellites and I only have 2 (but I would take a third if Netgear would give me one because their software is so buggy as a peace offering for giving my such a pain as I try to trouble shoot my system).
logging out, logging in. no change
refressh no change
different results when logging in to router or using the iPhone app.
Really - is is that hard to give an accurate map of the network.
