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Forum Discussion

bluefish10's avatar
bluefish10
Guide
Aug 02, 2017

Orbi satellite dropping connection

Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
Troubleshooting
JRTTulsa's avatar
JRTTulsa
Initiate
Aug 25, 2017

Removed your Info but I have it - DarrenM

DerekBerube's avatar
DerekBerube
Tutor
Aug 25, 2017

Support provided instructed me to go to the Admin Page -> Advanced -> Advanced Setup -> Wireless Settings page and remove the check mark from the "Enable 20/40 MHz Coexistence" option. 

 

They also wanted me to uncheck the following options, but they had already been unchecked.

  • Enable Implicit BEAMFORMING
  • Enable MU-MIMO

Attached is a before/after screen shot of that particular setting. 

 

 

 

I'm testing that configuration now.

  • BarryTreg's avatar
    BarryTreg
    Apprentice
    Nov 17, 2017

    Several of my wireless clients were annoyingly dropping connections (Lenovo Android Yoga Book, Galaxy s7, Dell laptop E6230) and unticking the 20/40Mhz coexistence box appears to have sorted it out - 12 hours and no disconnects so far. Took a while to work through the many suggestions on the forums.... that was a bit of a journey!

    • mrtelarc's avatar
      mrtelarc
      Tutor
      Nov 17, 2017

      Thanks for the info which I would like to try. Can you help wirth how to reach where said box is to untik is located? 

       

      • tagteam's avatar
        tagteam
        Virtuoso
        Nov 17, 2017

        At the top of the web (browser) GUI, click the Advanced tab, then click Advanced Setup and then Wireless Settings.

  • seamark's avatar
    seamark
    Initiate
    Aug 29, 2017

    Darren,

     

    I sent the requested contact information to you on Friday via private message. Did you receive it?

     

    Thanks.


    Mark

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Aug 29, 2017

      Hello Seamark

       

      Yes I did If you sent it late on friday then I sent it to support yesterday they should be contacting you soon.

       

      DarrenM

      • schnoberts's avatar
        schnoberts
        Tutor
        Aug 30, 2017
        Hi,

        I have the exact same issue. Bought the Orbi last week. It was running 3 days before the satellite and hub stopped talking. Now they won't resync.

        I'm just going to bundle this stuff back into its box and return it. Life is too short when there's other products out there.