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Forum Discussion

bluefish10's avatar
bluefish10
Guide
Aug 02, 2017

Orbi satellite dropping connection

Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
Troubleshooting
seamark's avatar
seamark
Initiate
Aug 29, 2017

Darren,

 

I sent the requested contact information to you on Friday via private message. Did you receive it?

 

Thanks.


Mark

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Aug 29, 2017

Hello Seamark

 

Yes I did If you sent it late on friday then I sent it to support yesterday they should be contacting you soon.

 

DarrenM

  • schnoberts's avatar
    schnoberts
    Tutor
    Aug 30, 2017
    Hi,

    I have the exact same issue. Bought the Orbi last week. It was running 3 days before the satellite and hub stopped talking. Now they won't resync.

    I'm just going to bundle this stuff back into its box and return it. Life is too short when there's other products out there.
    • DerekBerube's avatar
      DerekBerube
      Tutor
      Aug 30, 2017
      Netgear initiated an RMA for my RBW30 router. However, they wanted me to pay for shipping so I’m sending it back to them via Amazon at no cost to me. Amazon will send a replacement.
      • Dustin278's avatar
        Dustin278
        Apprentice
        Aug 30, 2017

        Thing to try:

         

        Factory reset satellite by holding reset button for 40 seconds - give it at least 2 minutes to boot back up and then hold sync button on satellite for 10 seconds then push router sync button.

         

        Bring satellite into same room as router when syncing.

         

        Use the Orbi app to see if the satellites are talking vs orbilogin.com (my orbi login page said that were not connected when in fact the Orbi app said that they were) 

         

        Find the ip address(see below) to the individual satellites and manually update the firmware (they all need to be on same firmware to talk)

         

        ***to find the ip address of satellite I used this method:  

        On command prompt: type "arp -a" (without quotes) and it will display all the respective IP Address and MAC Address of the devices connected. 

        That way we will know what is the IP Address of the other Satellite and access its Admin page***

         

        I believe that the newest Firmware is very close to releasing because I now am on V2.0.0.64 given to me from Level 2 support last night