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Re: Orbi satellite dropping connection
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Re: Orbi satellite dropping connection
@maxsc wrote:
Amplify HD worked perfect for me, but Orbi in theory offers better wi-fi speed... I recently upgraded my broadband to 1000 mbit/s, so just wanted to get most of it in wi-fi, Amplify is slower (again in theory).
Thanks, thought so.
I too am paying for a 1G connection and want to make the most of it. When Orbi works is is without doubt much faster but it's now turned into IF it works.
Last question.... do you think you will go back to AMplify or something else OR stick with the orbi?
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Re: Orbi satellite dropping connection
I have tried Eero, Amplify, Google Wi-fi and now Orbi. Amplify worked best by far. It just worked: no restarts, no connection dropping, no slow downloads... It also has an iOS app, that is lightyears ahead of Orbi app 😀
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Re: Orbi satellite dropping connection
I tried the 20/40 tickbox unchecking. It gave me hope for a day until visitors arrived....once again...connect to Orbi Wifi....app and web says everything ok....but NO internet connection, despite their phone sitting next to mine which does have internet.
i have configured all our devices manually with respect to router IP and...well...anything else I can fix.....and seems to work so far. Again....I shouldn’t have to do this. I also have to renew lease on MacBook Pro every time it’s on.
ive studied the Orbi manual and seen the troubleshooting guide...inability to automatically retrieve settings, DCHP, etc etc. My ISP is NOT the Problem, and everything had operated perfectly for over 6 months...then suddenly not.
The symptoms have been well described, and consistent over a wide range of users. Surely diagnosing this problem is not THAT difficult...and treatment should be simple. I think if Netgear were medical practitioners there would be bodies everywhere...(humour)
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Re: Orbi satellite dropping connection
How?
I bought an Amplify HD.
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Re: Orbi satellite dropping connection
I've been a Netgear user for ten years. I've never had problems like this before. I'm returning this piece of junk to Wal-mart. The only way this got a excellent rating is by paying off reviewers. IMO Their CS is a joke. 36 minutes on the phone and told me to go back to their original configuration, that they tried, and if that didn't work call back and they'll try something else. I have the newest firmware. Goodbye Netgear!
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Re: Orbi satellite dropping connection
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Re: Orbi satellite dropping connection
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Re: Orbi satellite dropping connection
Ok...I have now tried every manoeuvre described in these forums and as recommended by Netgear support....(I did try uncheckin 24/40 box again) and problems still remain. It seems Netgear manual seems to blame ISP ....or anything else if there is a problem. The fact remains, that the Orbi system worked perfectly for 7 months and now doesn’t.
We will be connecting to NBN (National Broadband Network) in January....no choice...so it might be a good time to return Orbi and start afresh.
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Re: Orbi satellite dropping connection
@maxsc wrote:
That’s it. I am back on Amplifi HD. Everything works as it should be. Shame on Netgear.
Finally got an email from Netgear (after 3 days) asking me to arrange a call with them this week.
Just told them I purchased an Amplify HD so don't need their support or product anymore.
3 days connected no dropouts. All is calm again with the family 🙂
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Re: Orbi satellite dropping connection
After a couple of months without problems, now with the latest firmware V2.1.1.16, even placing the satellite 1m from the router, after pulsing white for a while moves to solid magenta.
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Re: Orbi satellite dropping connection
Just seen this yesterday. May be of interest.
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Re: Orbi satellite dropping connection
ajdscc wrote:After a couple of months without problems, now with the latest firmware V2.1.1.16, even placing the satellite 1m from the router, after pulsing white for a while moves to solid magenta.
Have you tried pressing the sync button on the router and then the satellite?
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Re: Orbi satellite dropping connection
Bought this over other models because of the rave reviews and the availability of multiple ethernet / USB ports.
Everything was working beautifully for 6 lovely months until it didn't. Frequent disconnections during the day leading to poor signals throughout the house and disgruntled family members (and a very unhappy wife due to the high cost of the units)
Moving the satellite around, setting the units to AP mode, firmware upgrades, multiple changes to settings have not helped.
Finally bit the straw and bought the Velops (1/2 price now) and all is well again.
Not happy
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Re: Orbi satellite dropping connection
I’ve tried everything too - reset button, factory reset, manual firmware installs, changed settings, ran just the router, tried various satellite combos, checked line quality, spectrum tech to confirm it’s not a service issue, etc.
Given the number of posts on this topic, totally unacceptable from Netgear. I have almost $600 in a system that doesn’t last a year. Worked fine about two firmware updates ago.
Consumers should be warned that this is happening and not being adequately addressed. Issue is NOT solved...
Darren - I have already sent you a PM.
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Re: Orbi satellite dropping connection
Where did you buy it 1/2 price. I want to return of my piece of junk. I've tried everything and have the same problem. It should never have been released for sale.
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Re: Orbi satellite dropping connection
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Re: Orbi satellite dropping connection
There seems to be an issues with Android 8.0 I started seeing the issue when my son came over for a couple days. When he left things did clear up so I started looking at guest connection. Things woked good for a while then started seeing the drops again. I did upgrade my wifes phone to android 8.0 issuse started again. I did not see this as the issue until I seen the artical about Android 8.0 and mesh networks having issues. Just a thought. I will try turning of wifes phone, When she is sleeping and see if there is any truth to it.
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Re: Orbi satellite dropping connection
I'm inside the 90 days. I've been procrastinating taking it back because I really thought Netgear would fix it. I've had Netgear for over ten years and NEVER had problems. Their firmware AND CS are the worst I've ever encountered.
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Re: Orbi satellite dropping connection
As an aside... glad to know that I’m leveling up and receiving badges while my $500 WiFi system is shot. Maybe Netgear should spend less time on gamifying their community chat platform and more time quality testing their firmware releases. ...just a thought.
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Re: Orbi satellite dropping connection
Is there a public site on the net where we can post reviews / complaints ?
Obviously only (frustrated) Netgear Orbi owners are reading this
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Re: Orbi satellite dropping connection
Bottom line, you can always try again later if you want, but I would get my money back and preserve the option. ...just an opinion.
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