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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
I am still seeing a small number of drop outs in the 2.4GHz band (about 1 or 2 an hour) - but certainly nothing like I was seeing before. Happens to router as well as the satellites - just every once in a while they decide to upchuck for a second or so. In the attached pic the red dropout is a satellite and the pink dropouts are the router.
Still convinced that the drop outs are are happening due to a communication failure between the router and the satellite.
Keeping an eye on this - if I cannot get this resolved, I will have to take the system back (I still have 10 days) - but I really would like it to work. Netgear has been responsive - and they are trying to find a solution with/for me.
Jvreemanwrote:I am still seeing a small number of drop outs in the 2.4GHz band (about 1 or 2 an hour) - but certainly nothing like I was seeing before. Happens to router as well as the satellites - just every once in a while they decide to upchuck for a second or so. In the attached pic the red dropout is a satellite and the pink dropouts are the router.
Still convinced that the drop outs are are happening due to a communication failure between the router and the satellite.
Keeping an eye on this - if I cannot get this resolved, I will have to take the system back (I still have 10 days) - but I really would like it to work. Netgear has been responsive - and they are trying to find a solution with/for me.
Have you tried putting the router and satellites closer together? It may be that because one or more of your satellites is a little too far from the router (or another satellite if you have daisy-chaining enabled), that variations in wireless signal strength are causing problems.
Just a thought, you may already have tried changing the satellite placement.
Roger,
Yes, I am playing with placement and trying to keep some sort of line of sight between satellites and the router. Just moved one of the satellites again to see if this reduces the drop outs. But unfortunately, it hasn't really improved.
JV
I had the 6000 model and my house is approx. 2750 sq. ft. It can’t be it works for a day then not. Position has nothing to do with why it doesn’t work. I wasn’t getting performance at the satellite nor the router. It’s called JUNK. I can’t believe it has gotten great reviews from what I considered reliable reviewers. Take it back and walk away.
It won’t.
Theplumberwrote:I had the 6000 model and my house is approx. 2750 sq. ft. It can’t be it works for a day then not. Position has nothing to do with why it doesn’t work. I wasn’t getting performance at the satellite nor the router. It’s called JUNK. I can’t believe it has gotten great reviews from what I considered reliable reviewers. Take it back and walk away.
When I had the problem with my satellite and router losing sync because they were too far apart, it would only happen every 2 or 3 days. After I moved the satellite about 10' closer to the router (from my living room to the dining room *smile*), it was solid. So yes it can work for a day and then lose it. If your placement is marginal, then when the wireless strength dips below a certain level (wireless is variable strength), that's it.
I'm not saying that's the problem, just something to look at.
This is "supposed" to be rated for a 5000 sq. ft. home. Not many people have larger than that. Sattelite placement shouldn't be a problem.
So I returned the Orbi and went EERO PRO.
The store I returned it to said that I am not alone. So there you have it.
JV
Surfer44wrote:This is "supposed" to be rated for a 5000 sq. ft. home. Not many people have larger than that. Sattelite placement shouldn't be a problem.
How does that follow? The router and satellites have to be placed so that they can connect to each other no matter how big your home is. For example, if your house has thick concrete walls with rebar in them, as some do, an Orbi (or anything else that relies on wireless) will not help you. There are a lot of details that can affect that 5,000 sq.ft. Your results may vary...5,000 sq.ft. is a maximum, that doesn't mean any old 5,000 sq.ft. house or any arbitraty placement of satellites.
Sorry.
I have also been having disconnects of the Orbi router, which requires a manual power off then on to reconnect to the internet. I am currently using firmware V2.1.2.18. This version has helped reduced the disconnects. I have determined that only one device is causing my disconnects - a Harmony Hub. It doesn't happen every time but maybe once every 10 times accessed via of the harmony Hub remote on app on iPhone X. I have contacted Logitec about the issue, but have recieved no help from them. It seems there is an issue with the Harmony and mesh wifi, since the Hub is only available with 2.4 Ghz wifi.
- I have not tried that, but didn’t think you could separate the 2.4 g and 5 g WiFi in the guest setup either. I have considered using the telnet instruction to separate all of the WiFi into 2 and 5 ghz, but was hoping Netgear would provide a user friendly option to separate them.