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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
Jvreemanwrote:I am still seeing a small number of drop outs in the 2.4GHz band (about 1 or 2 an hour) - but certainly nothing like I was seeing before. Happens to router as well as the satellites - just every once in a while they decide to upchuck for a second or so. In the attached pic the red dropout is a satellite and the pink dropouts are the router.
Still convinced that the drop outs are are happening due to a communication failure between the router and the satellite.
Keeping an eye on this - if I cannot get this resolved, I will have to take the system back (I still have 10 days) - but I really would like it to work. Netgear has been responsive - and they are trying to find a solution with/for me.
Have you tried putting the router and satellites closer together? It may be that because one or more of your satellites is a little too far from the router (or another satellite if you have daisy-chaining enabled), that variations in wireless signal strength are causing problems.
Just a thought, you may already have tried changing the satellite placement.
I have also been having disconnects of the Orbi router, which requires a manual power off then on to reconnect to the internet. I am currently using firmware V2.1.2.18. This version has helped reduced the disconnects. I have determined that only one device is causing my disconnects - a Harmony Hub. It doesn't happen every time but maybe once every 10 times accessed via of the harmony Hub remote on app on iPhone X. I have contacted Logitec about the issue, but have recieved no help from them. It seems there is an issue with the Harmony and mesh wifi, since the Hub is only available with 2.4 Ghz wifi.
- I have not tried that, but didn’t think you could separate the 2.4 g and 5 g WiFi in the guest setup either. I have considered using the telnet instruction to separate all of the WiFi into 2 and 5 ghz, but was hoping Netgear would provide a user friendly option to separate them.