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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
Jvreeman No problem. Yes, I see you said EERO Pro. I read that too quickly.
My point was just that drops in the WiFi analyzer graphs are to be expected, and don't indicate a problem with your WiFi. The fact that you see the same drops with your perfectly functioning EERO Pro should further illustrate that point.
I did understand that you might have a legitimate issue with your Orbi, and that you were probably using other problems to conclude that. I just wanted to make sure that you, and others who read this thread, know they shouldn't use the WIFi analyzer graphs to conclude their WiFi signal is "dropping." A lot of people got spun up over this misinformation once before, and it caused a lot of unecessary grief.
Good luck with the EERO. Please do let us know how it works for you.
St_shaw,
I can see how the inclusion of the screenshot without discussing other ways that I was experiencing drop outs would lead to a questionable troubleshooting process. Thanks for calling it out, if nothing else to encourage other users to try and be thorough in their process.
I will say that there are things about the eero that I DO not like, that were not the case with ORBI. The fact that there is a web interface with ORBI where you can get in and change settings to fine tune your system is huge; eero constrains you to the phone app and has a "we handle all the hard work" and "our system learns your usage patterns" messaging that I am not entirely comfortable with - but mostly because I like to get my hands dirty. They also state that web access opens the units up to other ulnerabilities - which may be the case - but then give the user an app for OSX or Windows similar to what Apple has with AirPort Utility. I am far from a super user expert - but at this point have a fairly decent understanding of the technology and how to not entirely mess it up. :)
I liked ORBI's approach, and like I said I wanted it to work. It was extremely accessible to those of us who aren't afraid to get under the hood. And while other's on the forum may have a different experience, Netgear's support was fantastic once I could get them on the phone. I spent (what felt like) hours with them on the line as we looked to figure out the issues.