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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
Things are getting really bad on my end with regard to drops and network speeds of somewhere around crawling. Last night I tested at less than 1mbps. Tonight while running a speedtest, the network dropped. Laptop, phone, all devices. It's like the Orbi had some sort of failure...which seems to be consistent with the memory leaks thing they posted the article about. I haven't had a chance to update (downgrade) the firmware. I'm still on 2.1.2.18. Maybe tonight. I'm well beyond the return period, so I just kind of have to suck it up until they fix this thing. Which is pretty sad. I do still have my old router, but I'd really like internet out in the shop, which is the entire reason I purchased the Orbi to begin with.
I ended up downgrading to 2.0.1.4 and it was just more of the same crap. Dropping internet, dropping connections, and also getting horrible internet speeds. I haven't bothered even measuring network throughput because of everything else. I did some testing this morning and ended up connecting my work laptop directly to the modem. It was blazing fast at over 100mbps. My personal laptop (via wireless because it doesn't have a cable connection) was still getting 1/4 the speed I should see.
The speed thing has been so much of an issue lately that I thought it was my ISP. There was an issue some time back where our pool for the area had an issue and internet speeds were crawling. It impacted the entire neighborhood (I checked with others). Anyway, they sent someone out to fix it and it was fine then. I thought that maybe it was that again since I saw someone working on the pool location about a week ago. They sent someone out to look at the pool. They said nothing was wrong so they ended up "resetting my connection". Whatever that means. Per the tests today, I think it was the Orbi.
I ended up rebooting the router again and plugging the modem back into it. I then tested my work laptop wirelessly. I verified it was connected via 5Ghz and it was testing well at over 100mbps (I should mention I had unplugged the RBS50 after the router reboot).
Anyway, fast forward to this evening and the upstairs computer (which is connected via cat 5) is getting over 100mbps and my work laptop is getting at or above 100mbps mostly. My personal laptop is not getting quite there connected at 5Ghz. Not sure why, but I'll assume it's a client side issue. I haven't checked the protocol it runs at. In short, I'm ok with it. I think it tested as high as 75mbps before the router forced it over to the 2.4ghz connection. it's now testing between 50mbps and 65mbps. Ping times are all over the place, but I don't put too much stock into that.
Anyway, this is all with the main satellite unplugged. The garage satellite is still plugged in (RBW30) and, oddly enough, Orbi reports that it is connected to the main router. This surprises me since it's so far away. I'm sure the speed is horrible, but it's cold and wet out so I don't feel like walking across the yard to the shop. lol
I'm not sure when I'll plug the RBS50 back in. Probably not tonight. I want to keep doing some baseline testing before I do that. That was a lot to type and I'm not sure people will read all that. So I'll stop there. :)