Orbi w/Ring Stick Up Camera (battery)

A little clean up first:

Reboot Orbi, wait for good reboot and your satellite to successfuly reestablish communication with the router, just so you won't have other issues later.

On Orbi web interface, go to Advanced>Security>Access control make sure access control is on and "Allow all new devices to connect" is enabled.

If you have not already, do a hard reset on all your stick up cams to make them forget everything so far (hold reset button for 15 seconds ... but you probably already have done that a few times, I would imagine). Takes a minute of process then they are ready for the setup again. Make sure you are close to the router with the cameras when you get to the network hook up part of the setup. To avoid any variables or potential other unknown problems, use the router not the satellite.

If you get a good hook up, test a camera near the satellite and look on the Orbi web interface on attached interface to make sure your cameras will perform remote from the router and hook to the satellite.

This is mostly a Iot Mfr issue. Do you have a mobile device that has 5ghz support? If so, it's the handling of the Ring setup process that expects the mobile setup device to be connected to the 2.4Ghz radio rather then the 5Ghz radio. The issue is that with MESH systems, there is only 1 SSID which automatically handles how devices get connected. If a mobile device supports 5Ghz, which most nowdays do, it will connect to the 5Ghz radio. Some of the new IoT devices mainly support 2.4Ghz only. Why the Mfr of these IoT devices can't support or help handle the installation with the setup mobile device being on the 5Ghz radio along with the persective IoT device only supporting 2.4Ghz is unknown. You would think the Mfr would have this in mind since 2.4Ghz and 5Ghz radios on MESH are on the same network on the LAN side. 

Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.

You can try setting the power out put of the 5Ghz radio on Orbi router to 25% and see if your mobile device will connect to the 2.4Ghz radio. You'll need to be far away from the base router as possible with the setup device so that it will pick the 2.4Ghz radio over the 5Ghz radio. Turn Off the wireless temporarily then back on on the mobile phone. 

Some others experiences:

https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649457/highlight/true#M43053
https://community.netgear.com/t5/Orbi/Need-some-help-with-Orbi-and-Ring-Doorbell-2/m-p/1671059/highlight/false#M46565
https://community.netgear.com/t5/Orbi/Ring-Doorbell-2-and-Orbi/m-p/1685149/highlight/true#M49058

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billycrystal wrote:

Orbi RBR50 & RBS50 V2.2.1.210

Security WPA2-PSK [AES]

Ring iOS App v5.9.2

AT&T w/WiFi Assist turn off

 

I have a Ring Pro doorbell on the network with easy install and no operational issues. I'm attempting to add a few of the recently released Ring Stick Up Cam Battery cameras to the exterior of the home.  I'm working with Ring support to help find a way to get the cameras online and recognized, but no luck so far.  I have multiple cameras, all with same setup issues.

 

The cameras are go through the normal set up proceedure, are recognized by the app, ask to connect to the home network, then fail after timing out.  Not sure if Ring issue, Orbi issue, or configuration issue.  Regardless, it seems more like a user issue and I'm useless as my own IT support.

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billycrystal wrote:

Orbi RBR50 & RBS50 V2.2.1.210

Security WPA2-PSK [AES]

Ring iOS App v5.9.2

AT&T w/WiFi Assist turn off

 

I have a Ring Pro doorbell on the network with easy install and no operational issues. I'm attempting to add a few of the recently released Ring Stick Up Cam Battery cameras to the exterior of the home.  I'm working with Ring support to help find a way to get the cameras online and recognized, but no luck so far.  I have multiple cameras, all with same setup issues.

 

The cameras are go through the normal set up proceedure, are recognized by the app, ask to connect to the home network, then fail after timing out.  Not sure if Ring issue, Orbi issue, or configuration issue.  Regardless, it seems more like a user issue and I'm useless as my own IT support.

 

It isn't you, trust me. I have the Floodlight Cam and Spotlight Cam which I purchased with Stick Up Cam and the Stick Up Cam does not play nice with the satellite. The wireless card on these units are very week as I have my router in my closet and both Spotlight and Floodlight Cams connect with no issues at all. I since returned the Stick Up Cam and installed indoors disabling the motion light and works flawlessly. 

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