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Forum Discussion
billycrystal
Jan 12, 2019Initiate
Orbi w/Ring Stick Up Camera (battery)
Orbi RBR50 & RBS50 V2.2.1.210
Security WPA2-PSK [AES]
Ring iOS App v5.9.2
AT&T w/WiFi Assist turn off
I have a Ring Pro doorbell on the network with easy install and no operational issues...
- Apr 22, 2019
I had problems connecting my Ring Spotlight cam. Apparently the Ring only supports Channels 1 through 11; whereas the Orbi supports Channels 1 through 13.
I changed the Orbi 2.4 from 'Auto' channel to a hard coded channel and voila the Ring could connect.
JoeCymru
Jan 12, 2019Virtuoso
A little clean up first:
Reboot Orbi, wait for good reboot and your satellite to successfuly reestablish communication with the router, just so you won't have other issues later.
On Orbi web interface, go to Advanced>Security>Access control make sure access control is on and "Allow all new devices to connect" is enabled.
If you have not already, do a hard reset on all your stick up cams to make them forget everything so far (hold reset button for 15 seconds ... but you probably already have done that a few times, I would imagine). Takes a minute of process then they are ready for the setup again. Make sure you are close to the router with the cameras when you get to the network hook up part of the setup. To avoid any variables or potential other unknown problems, use the router not the satellite.
If you get a good hook up, test a camera near the satellite and look on the Orbi web interface on attached interface to make sure your cameras will perform remote from the router and hook to the satellite.