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Forum Discussion
billycrystal
Jan 12, 2019Initiate
Orbi w/Ring Stick Up Camera (battery)
Orbi RBR50 & RBS50 V2.2.1.210
Security WPA2-PSK [AES]
Ring iOS App v5.9.2
AT&T w/WiFi Assist turn off
I have a Ring Pro doorbell on the network with easy install and no operational issues...
- Apr 22, 2019
I had problems connecting my Ring Spotlight cam. Apparently the Ring only supports Channels 1 through 11; whereas the Orbi supports Channels 1 through 13.
I changed the Orbi 2.4 from 'Auto' channel to a hard coded channel and voila the Ring could connect.
FURRYe38
Jan 12, 2019Guru
This is mostly a Iot Mfr issue. Do you have a mobile device that has 5ghz support? If so, it's the handling of the Ring setup process that expects the mobile setup device to be connected to the 2.4Ghz radio rather then the 5Ghz radio. The issue is that with MESH systems, there is only 1 SSID which automatically handles how devices get connected. If a mobile device supports 5Ghz, which most nowdays do, it will connect to the 5Ghz radio. Some of the new IoT devices mainly support 2.4Ghz only. Why the Mfr of these IoT devices can't support or help handle the installation with the setup mobile device being on the 5Ghz radio along with the persective IoT device only supporting 2.4Ghz is unknown. You would think the Mfr would have this in mind since 2.4Ghz and 5Ghz radios on MESH are on the same network on the LAN side.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
You can try setting the power out put of the 5Ghz radio on Orbi router to 25% and see if your mobile device will connect to the 2.4Ghz radio. You'll need to be far away from the base router as possible with the setup device so that it will pick the 2.4Ghz radio over the 5Ghz radio. Turn Off the wireless temporarily then back on on the mobile phone.
Some others experiences:
https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649457/highlight/true#M43053
https://community.netgear.com/t5/Orbi/Need-some-help-with-Orbi-and-Ring-Doorbell-2/m-p/1671059/highlight/false#M46565
https://community.netgear.com/t5/Orbi/Ring-Doorbell-2-and-Orbi/m-p/1685149/highlight/true#M49058
dan801
Jan 12, 2019Apprentice
It always seems to come back to the stupid one SsID being enforced by Netgear. I had the same issue. None of my Ring devices connected (amongst other Iot devices like harmony hub) but seperating the SSID into 2ghz and 5ghz worked.
- FURRYe38Jan 12, 2019Guru
Any chance you happen to have a prior wifi router that doesn't have smart connect? You could set up the old router for same SSID and PW the Orbi is using. Turn OFF the orbi while you do this. Set up the device on the 2.4Ghz radio of the old router. When it's setup, Turn Off the device and old router. Power On the Orbi. Power On the device. It should connect if you used same SSID and PW between the old router and Orbi.
Its not enforcing, it's the feature of Smart Connect. Been around for a while now. Just how it works and how NG implements it.