NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi w/Ring Stick Up Camera (battery)
Orbi RBR50 & RBS50 V2.2.1.210
Security WPA2-PSK [AES]
Ring iOS App v5.9.2
AT&T w/WiFi Assist turn off
I have a Ring Pro doorbell on the network with easy install and no operational issues...
I had problems connecting my Ring Spotlight cam. Apparently the Ring only supports Channels 1 through 11; whereas the Orbi supports Channels 1 through 13.
I changed the Orbi 2.4 from 'Auto' channel to a hard coded channel and voila the Ring could connect.
It always seems to come back to the stupid one SsID being enforced by Netgear. I had the same issue. None of my Ring devices connected (amongst other Iot devices like harmony hub) but seperating the SSID into 2ghz and 5ghz worked.
Any chance you happen to have a prior wifi router that doesn't have smart connect? You could set up the old router for same SSID and PW the Orbi is using. Turn OFF the orbi while you do this. Set up the device on the 2.4Ghz radio of the old router. When it's setup, Turn Off the device and old router. Power On the Orbi. Power On the device. It should connect if you used same SSID and PW between the old router and Orbi.
Its not enforcing, it's the feature of Smart Connect. Been around for a while now. Just how it works and how NG implements it.