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Forum Discussion
Solved
Orbi w/Ring Stick Up Camera (battery)
Orbi RBR50 & RBS50 V2.2.1.210
Security WPA2-PSK [AES]
Ring iOS App v5.9.2
AT&T w/WiFi Assist turn off
I have a Ring Pro doorbell on the network with easy install and no operational issues...
I had problems connecting my Ring Spotlight cam. Apparently the Ring only supports Channels 1 through 11; whereas the Orbi supports Channels 1 through 13.
I changed the Orbi 2.4 from 'Auto' channel to a hard coded channel and voila the Ring could connect.
billycrystal wrote:
Orbi RBR50 & RBS50 V2.2.1.210
Security WPA2-PSK [AES]
Ring iOS App v5.9.2
AT&T w/WiFi Assist turn off
I have a Ring Pro doorbell on the network with easy install and no operational issues. I'm attempting to add a few of the recently released Ring Stick Up Cam Battery cameras to the exterior of the home. I'm working with Ring support to help find a way to get the cameras online and recognized, but no luck so far. I have multiple cameras, all with same setup issues.
The cameras are go through the normal set up proceedure, are recognized by the app, ask to connect to the home network, then fail after timing out. Not sure if Ring issue, Orbi issue, or configuration issue. Regardless, it seems more like a user issue and I'm useless as my own IT support.
billycrystal wrote:
Orbi RBR50 & RBS50 V2.2.1.210
Security WPA2-PSK [AES]
Ring iOS App v5.9.2
AT&T w/WiFi Assist turn off
I have a Ring Pro doorbell on the network with easy install and no operational issues. I'm attempting to add a few of the recently released Ring Stick Up Cam Battery cameras to the exterior of the home. I'm working with Ring support to help find a way to get the cameras online and recognized, but no luck so far. I have multiple cameras, all with same setup issues.
The cameras are go through the normal set up proceedure, are recognized by the app, ask to connect to the home network, then fail after timing out. Not sure if Ring issue, Orbi issue, or configuration issue. Regardless, it seems more like a user issue and I'm useless as my own IT support.
It isn't you, trust me. I have the Floodlight Cam and Spotlight Cam which I purchased with Stick Up Cam and the Stick Up Cam does not play nice with the satellite. The wireless card on these units are very week as I have my router in my closet and both Spotlight and Floodlight Cams connect with no issues at all. I since returned the Stick Up Cam and installed indoors disabling the motion light and works flawlessly.
I found a video which helped me telnet into the Orbi and carve out the 2.4 vs. 5GHz, then connected my iPhone and the cameras to the 2.4GHz network. Even with that, no luck. Decided the effort wasn't worth it and returned all the cameras. The integrity and performacne of my network is a higher priority. I'll find another camera solution.
Thanks for letting us know. Hope you find a better solution.
I use D-Link DCS series cameras.
billycrystal wrote:
I found a video which helped me telnet into the Orbi and carve out the 2.4 vs. 5GHz, then connected my iPhone and the cameras to the 2.4GHz network. Even with that, no luck. Decided the effort wasn't worth it and returned all the cameras. The integrity and performacne of my network is a higher priority. I'll find another camera solution.
You're using D-Link DCS cameras? Which model(s)? I have 7 DCS-2630L's, and after going back to just one SSID for both 2.4 and 5GHz networks, I'm back to spurious connecton drops with my cameras. I went to split SSID's trying to resolve that problem, but now that I've swtiched back, my camera problems are back.
- Even after creating 2.4G and 5G the Ring would not connect to the 2.4? What channel were you using?
