NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
AmitR
Jan 04, 2018NETGEAR Employee Retired
OrbiOS 2.1.1
The Orbi team at NETGEAR is aware that some users are experiencing higher than expected Orbi Router reboots, special characters in WiFi Passwords and WiFi / Internet disconnects. We believe these is...
- Jan 17, 2018
Let me give you a quick update on where NETGEAR is with the OrbiOS.
Just before Christmas break, we paused the distribution of OrbiOS 2.1. Very soon, we're about to restart the distribution of a slightly updated version of the beta (2.1.2). In addition to the major new features introduced in 2.1 (e.g. Circle, Ethernet Backhaul), this firmware is expected to address the high CPU issue, as well as the special character in PSK issue as well as support for the Outdoor Orbi. Check Release Notes for complete list.
We are continuing to work on the issues with Google devices that have been documented in the press (several users have provided links here).
My recommendation is that you should either use the Orbi Mobile App (if you haven't seen it recently, check it out, we've made some major improvements) or the Web UI to check for new firmware or wait until your system gets auto-upgraded.
To answer your question, Stars_fan. When Orbi are connected over Ethernet backhaul, the 5GHz band becomes hot standby.
Orbi Product Management
robertcdh
Jan 15, 2018Apprentice
There probably is some truth to the Google device/Android issue. I haven't had a reboot in about 7 hours on the beta firmware.
I was forced to downgrade my firmware to .74 because I was getting constant reboots. Even on .74 I would still get reboots. After reading newbeb's post, I upgraded to 2.1.2.10 and disconnected my Google Home and minis and other Chromecast devices from my network. I haven't had a reboot since and we have been intentionally unlocking our phones throughout the day trying to trigger a reboot. Normally, the phone unlocking would have caused a reboot multiple times so 7 hours without a reboot is amazing.
Hopefully, someone else with the reboot issue can try it and see if they have similar results.