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Forum Discussion
AmitR
Apr 24, 2018NETGEAR Employee Retired
OrbiOS 2.1.4 availability
A quick update. We're about to release an updated version of OrbiOS 2.1.4 in the next few days through our auto-update mechanism for all Orbi models. When it goes live, you should see a prompt in t...
SwedBear
Apr 29, 2018Tutor
My experience in short: It might be the combination of Daisy Chain and wired Ethernet that is the issue. it seems it was for me. Oh, and also - DO NOT AUTOUPDATE, expecially not with known issues with 2 or more satellites.
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I have 1 RBK50 and two RBS50. Both satellites have been using wired ethernet backhaul. Up until yesterday everything worked fine. I was running 2.1.3.x beta and had no big issues. The only thing I can remember is my wife complaining a few times her iPhoneX have some issues keeping a connection but every other Apple-product (4 iPads) have had no issues.
Speeds around 800-900 Mbps via wired (I got 1 Gbps fiber) and my Mac Book Pro easily gets around 500-600 Mbps via WiFI.
This morning my son wakes me up at 6 AM saying the Internet is down. I let him use my phones network via hotspot and started investigating later in the morning.
I noticed that after I turned both satellites off Internet worked again.
I factory reset both the router and the sateliites (I didn't actually notice the firmware had been updated but guessed I had to restart from scratch to find the issue) and set up both satellites via WiFI. Everything worked fine.
I took one of the satellites down to the garage and hooked it up to Wired Ethernet. Everything seems to work fine. I then hooked up the 1st sateliite that is in our livingroom to wired ethernet since "why not. I have ethernet there so might as well use it". In a minute or so the admin showed this satellite also was wired. And then the whole network went down. Could not access admin via wired connection.
Removed the wire and let the satellites use WIFI again: the network came up again.
While writing this I rememebered people talking about Daisy-chain. Sine I do not use it (I might later as I want to place a satellite in a room that is close to the garage but far from the router and which has so-so coverage) I turned it off. Router and satellites rebooted and I then hooked the second satellite up to wired ethernet again. And this time the network has not gone down.
I'm going to continue monitoring the network to see if it continues to stay up.
As for auto-update. I find it inexcusable. In my situation I had the time and opportunity to go through and set everything up again. However, I also have a RBK30 Orbi network in our "summer-house" where also one of my backup-NAS are situated. If that one goes down I will not be able to get to there until in a few weeks. The idea that you push out a firmware update that has KNOWN issues with 2 or more satellites is absurd to me. And the amount of people posting here about the issues they've had from the auto-update show that it really is not a good idea. I test a lot of network stuff and no other router I've used and tested has auto-pushed a firmware. The router is simply to important piece to accidently bring down via an autoupdate.
- ElofiApr 29, 2018Tutor
I have tried what you said "SwedBear" and it is working so far. I guess this is the soluition for the firmware, for who is using wired to connect to satallite, the new firmware will enable the daisy channing which enable the poor signal over the wired connection, and this is what created the bug.
Good luck everyone :)
- ElofiApr 29, 2018Tutor
I have the same situation and I noticed the daisy chaining network is enabled by default with the new firmware update. I disabled the function since my satallite is having poor signal and the connection through wire was the only solution. however, I rebooted only the RBR50 router and did not rebooted my two stallites RBS50.
I hope after the reboot it will be fixed.
Thank you for the hint. I will update you after a little while.
- YamamotoApr 29, 2018Star
Update......
system was working fine for a few days (no daisy chain, not ethernet) until yesterday
router on 2.1.4.10
rbs50 on 2.1.4.10
rbs50 on 2.1.4.10
rbs50y was on 2.1.2.20 until yesterday, then updated to 2.1.3.4 (this is where the problems began)
After the rbs50y upgrading to 2.1.3.4, we had trouble loading certain websites. After disconnecting all satellites, and only using the router, the problem persisted. Come to find out disney circle started to become a problem, after the firmware upgrade on a satellite. Even after I unplugged all satellites.
Looking into the circle filtering, nothing is being filtered, I even set all users so that all websites are allowed, I still could not load some websites. The status bar in safari would just hang. Circle said we accessed the problematic websites with not problem filtering, yet the site would not load.
When I disabled circle, all websites loaded no problem. I reset circle and set it up again, and same problem.
for some reason, the new versions of firmware, 2.1.4.1 is now triggering problems with Disney circle.
NETGEAR, ALLOW US TO DOWNGRADE TO A STABLE FIRMWARE WITH NO AUTO UPDATES.
YOU ARE MAKING A FOOLISH BUSINESS DECISION. THIS WILL PROVE TO BE A LIABILITY FOR SOMEBODY ON YOUR STAFF.
- RoostlickApr 29, 2018Initiate
Considering Netgear themselves recommend having router and satellite on the same version of firmware, is there any reason why they've auto updated my RBR40, but then there's no auto update for my RBW30 meaning they are now on different firmware versions which apparently according to Netgear, isn't recommended?