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Forum Discussion
OrbiOS MR 2.1 issues
I wanted to reach out to provide a quick update on OrbiOS 2.1 software. We believe that these issues are affecting some users. Rest assured that we've been following this issue and working hard beh...
I've spent a total of 9 hours, on the phone with the outsourced support people. In the Philippines, for months now. They always try to blame your Google Android phones, and make you reset all the crap that you've done a million times, before, and then send you the same piece of junk that is gonna give you the same problems. It's obviously a hardware problem. I bet that new Orbi Pro that they recently released is the "fixed" version of the junk they sold us. I'm a cordcutter, and paid over $400 out for this lemon, because it was supposed to be the best. I have had constant disconnects, television that buffers and freezes, dropped WiFi calls, and phones that have useless WiFi connected. Netgear...you kept sending me replacements until my 90 day return window was up, so I can't return my purchase, so now, I think you need to either send me an Orbi Pro, if it isn't junk like the regular Orbi, or send me a check for $400, do I can buy something that works. My time is precious, and you have been wasting it, for the past 6 months. Time to fix your mistake...or PAY UP!
This is exactly how I feel about Netgear and the Orbi. I have owned mine for 16 months. And it has never gone more than a weel without some kind of problem. And when it does have problems it will have them multiple times a day.
The newest fix of going down the 2.0 from 2.1 and factory resettin everything has lead to about 2 weeks of solid perfoamnce.
But for $400 and 16 months of one of the worst consumer products I have ever owned. I also feel like Netgear owes me for beta testin this piece of crap.
After 3 weeks and countless hours reading through this forum, removing/updating firmware updates, re-testing and starting over again, I am returning my Orbi for a full refund. This is inexcusable. This product should never have been released to the public in its current form. As stated in many comments before me, why are we, the ones who believed in and invested in the marketing hype, the ones doing the beta testing? Who is/was in charge of testing at Netgear? Did you not tell the Sales & Marketing team to stop overselling? Who's decision was it to release this product? I will think twice before I buy any future products from Netgear.
Please speak with your ReadyNAS colleagues about what a possible solution can be for stopping auto updates of the FW. Auto checking for new FW is ok when accessing the admin client, but then the final choice to upgrade - or not - lies with the admin.
Firmware has not auto updated. is still at 2.0.1.4
after downgrading to 2.0.1.4 it has not auto-updated but there are still issues and a new one this morning.
I used the iPhone IOS Orbi app and did a speed test which resulted n the unit rebooting itself.
ARG ! ! !
- I am on 2.1.2.18 and had the same happen last night. Too bad because it had been running nonstop for more than 14 days. I run in AP mode.
Try disabling MIMO and Daisy Chain and test againg to see if router reboots when doing a speed test. Disable Beamforming as well. Re-enable them after testing if results are the same.
Whats the Mfr and model# of the ISP modem? Any built in router by chance?
lbdyckwrote:after downgrading to 2.0.1.4 it has not auto-updated but there are still issues and a new one this morning.
I used the iPhone IOS Orbi app and did a speed test which resulted n the unit rebooting itself.
ARG ! ! !
Is the ATT modems wifi enabled? I know that Uvserse modems can't be bridged. You can use the modems DMZ for the IP address that the Orbi router gets from the modem. This will help get better internet thru the modem to the router. I would ensure the modems WiFi is disabled fullly as well.
Have a good trip. Let us know how it goes when you return.
lbdyckwrote:AT&T modem has wifi disabled
I have done countless speed tests using both laptop and android mobile phone and it never resulted in reboot. If you keep getting reboots even with 2.0.x firmware and factory settings then most likely you've got a hardware fault.
