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Forum Discussion

CandaceVan's avatar
CandaceVan
Aspirant
Dec 16, 2017

Problem updating firmware on add-on Orbi satellite

I have an add-on satellite (RBS 50) that has never given me trouble until I went to manually update the firmware on my router and two satellites. All went well with the router and orginal satellite, ...
Troubleshooting
tctucker96's avatar
tctucker96
Aspirant
Dec 21, 2017

Same problem here with RBS40.

Model NameDevice NameCurrent VersionStatus
RouterRBR40RBR40V2.1.1.16No new firmware version available.
SatelliteRBS40Orbi Satellite-1V2.0.0.56No Internet
SatelliteRBS40Orbi Satellite-2V2.1.1.16No new firmware version available.

 

Tried the following:

1) Moving Satellite closer to the router.  

2) Factory Reset of Satellite.

3) Reboot of Router.

4) Manually updating firmware - gave me an invalid firmware error message.

5) Reboot of the Satellite about half a dozen times.

 

Nothing has corrected the problem.  Please advise.