R50 something

[ihateorbi]

how you get it to stop giving you the incessant not found screen or asking me to login to every site i go to. this is some ridiculous cluster**bleep** of a product. (and one that has security added on to the product)  i've never experienced anything like it and for 94 download for $600 is the worst decision i've ever made. 

[CrimpOn]

You could return the product?  If you don't like it, you don't have to keep it.

There have been a number of posts about problems such as this, which have been resolved after providing information about the specific modem the Orbi is connected to and the specific devices which are having problems.

[ekhalil]

Yes, Orbi is a great equipment if correctly set up.
The ISP modem and the way you connect the Orbi units together can affect the way Orbi functions.
Please provide more details about your setup so we can help you.
We are all here users of Orbi units and we have seen different issues, small and big, which we help each other to solve or find a workaround for!

[ihateorbi]

It was connected to Verizon Fios Modem and now it's connected to Comcast modem as of yesterday. It has Netgear Armor on it.  Same problem 404 page and then asks you to login. Sometimes it will let you look at page and sometimes not. Happening to everyone that tries to use the network. 

[ihateorbi]

It doesn't seem to matter which modem it's connected to or which device you connect to. all the laptops and phones in the house are having a problem. Mac or PC, Android or iPhone. 

[ihateorbi]

With 1GB service is 144 Mbps really the best speed this system can do? Makes more sense just to plug into the wall. 

[ekhalil]

One of the reasons that can cause such strange -unjustifiable- issue is having double NAT in your network. If your ISP modem is acting as a router and does NATing on the incoming WAN traffic then this can cause different issues since Orbi is also doing NATing. You need to check if you have double NAT.
Please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8  (or traceroute 8.8.8.8 if you're using a Mac computer)
1. If you see two private IP addresses listed in the first two hops then you have double NAT. Please check the model of your ISP modem and if you have a manual for it.
2. If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the root cause of the issue,

[ihateorbi]

Here's another example. 

[ihateorbi]

I can return the 2nd batch to Costco, but I'm still stuck with the first batch. Then what? This stuff is supposed to be plug and play. The instructions say so. Plug it in and it works. 

[Retired_Member]

---

@ekhalil wrote:
One of the reasons that can cause such strange -unjustifiable- issue is having double NAT in your network.

One thing to keep in mind, if people such as this, are having problems with what appears to be an issue of TWO routers on the same network, I doubt they understand the term 'NAT' 

Simple language sometimes is better.

[ekhalil]

Please do the following test:
Please open a Command Prompt on any computer attached to Orbi and type:

> tracert 8.8.8.8 (or traceroute 8.8.8.8 if you're using a Mac computer) and post the results so we can help you further.

[ihateorbi]

Last login: Tue Aug  6 14:00:46 on console

(base) HQSML-1649490:~ krenne952$ traceroute 8.8.8.8

traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets

1  172.16.0.1 (172.16.0.1)  6.451 ms  4.074 ms  4.287 ms

2  10.0.0.1 (10.0.0.1)  10.554 ms  10.372 ms  6.333 ms

3  96.120.77.57 (96.120.77.57)  14.775 ms  18.392 ms  16.072 ms

4  68.85.193.237 (68.85.193.237)  17.113 ms  19.605 ms  15.283 ms

5  162.151.181.9 (162.151.181.9)  24.362 ms  19.723 ms  18.138 ms

6  be-201-ar03.ivyland.pa.panjde.comcast.net (96.108.181.21)  22.542 ms  19.000 ms  20.283 ms

7  69.241.64.98 (69.241.64.98)  23.519 ms  25.396 ms  21.297 ms

8  * * *

9  dns.google (8.8.8.8)  24.093 ms  22.305 ms  21.342 ms

(base) HQSML-1649490:~ krenne952$

[ihateorbi]

Comcast was installed yesterday. I do not have a manual for the modem or know how to do anything to it. 

[ekhalil]

---

@ihateorbi wrote:

.....

1  172.16.0.1 (172.16.0.1)  6.451 ms  4.074 ms  4.287 ms

2  10.0.0.1 (10.0.0.1)  10.554 ms  10.372 ms  6.333 ms

......

---

Thank you for this.

The above shows very clearly that you have two routers in your network. Orbi has the IP address range 172.16.0.x and the Comcast has the 10.0.0.x which is causing you the issues you're seeing.

You have two options:

1. Change Comcast to pass-through or DMZ mode.
2. Change Orbi to AP Mode. You can change Orbi to AP Mode in the web GUI (orbilogin.com) under >> ADVANCED >> Advanced Setup >> Router / AP Mode