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RBK50 Dropping Internet Connection constantly

Raze48
Aspirant

RBK50 Dropping Internet Connection constantly

So currently my setup is as follows: Bell HomeHub3000 -> Orbi RBR50 Router -> Orbi RBS50 Satellite -> Desktop PC

It's set up in a wired Daisy-Chain Topography and the Desktop PC is hardwired from the RBS50, so everything is using Ethernet Backhaul.

I'm having an issue not where I will lose connectivity to the internet to where it will drop and reconnect multiple times before working for another random amount of time. Today it has happened every couple hours, where yesterday it happened 5 times in less than 2 hours.

 

I have also tried removing the RBS50 from the equation and connecting my PC directly to the RBR50 and it's doing the same thing, it seems to be the RBR50 itself that is causing the drops but at the same time there is nothing showing in the logs as far as a Internet Connect/Disconnect goes.

 

I have done a factory reset on both the RBR50 and the RBS50, I use Glasswire sometimes to monitor my traffic and this is what the Internet Access Monitor is telling me:

 

glasswire_log.png

 

Router Firmware Version
V2.7.3.22

Windows 10 20H2 (19042.1288)

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 3

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Raze48
Aspirant

Re: RBK50 Dropping Internet Connection constantly

*Update*

 

I disabled "Automatically adjust for daylight savings time" and changed my NTP to "time.google.com" instead of the Netgear deault and I have not had a single issue since.

 

Pretty sad considering I dug this solution up from a post from March of 2019, that had people from March of 2020 posting the same issue and here we are in November 2021 having the same issue multiple firmware revisions later.

View solution in original post

Message 3 of 3

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FURRYe38
Guru

Re: RBK50 Dropping Internet Connection constantly

Does the top ring on the RBR turn ON when this happens? 

 

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop 

 

I recommendt trying #2 first. 

 

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.

Message 2 of 3
Raze48
Aspirant

Re: RBK50 Dropping Internet Connection constantly

*Update*

 

I disabled "Automatically adjust for daylight savings time" and changed my NTP to "time.google.com" instead of the Netgear deault and I have not had a single issue since.

 

Pretty sad considering I dug this solution up from a post from March of 2019, that had people from March of 2020 posting the same issue and here we are in November 2021 having the same issue multiple firmware revisions later.

Message 3 of 3
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