Re: RBK50 Orbi AC3000: Two Smart TV's won't make LAN Connections

LostInAustin · ‎2019-04-27

So I ran into this with my LG TV with a wired Ethernet connection.
It was extremely frustrating.
It’s because your Orbi wants an admin password.

Go to the WebOS app on the TV and pick a site. It will prompt you for an account name and password.

Use the admin account and password that you set up on your router.

You should be able to connect your apps after that.

FURRYe38 · ‎2019-04-29

Any progress on this?

@petersuarez wrote:

What are your thoughts on the fact that both LG and Sony TV won't work? Two seperate manufactureres. Yet my wife's computer works fine on the wired. Before I got the Orbi, Spectrum's modem and router combo worked fine for the TV's.

Regarding the structure of the switch. TV wires connect into switch and the switch connects to the RBR?

petersuarez · ‎2019-04-29

Thanks for your reply but my issue was resolved.

Faulty cables was the issue.

All good now. The Orbi's solid.

FURRYe38 · ‎2019-04-29

Glad you found the problem. Was wondering.

Mark your thread and solved so others will know.

Enjoy.

@petersuarez wrote:

Thanks for your reply but my issue was resolved.

Faulty cables was the issue.

All good now. The Orbi's solid.

petersuarez · ‎2019-04-29

Turns out that my electrician from 2 years ago had attached the end of the eternet incorrectly. The thing you actually plug into the TV was backwards. For whatever reason the connections stopped working when I introduced the Orbi.

FURRYe38 · ‎2019-04-29

Ah ha. Yes incorrect LAN cable wiring can cause problems.

Glad you found it.

gr8sho · ‎2019-04-29

I’ve been a victim of this myself. It was purely by accident and probably process of elimination that finally pointed to the culprit. Sadly more expensive attempts were made to swap hardware that turned out to be unnecessary along the way.

petersuarez · ‎2019-04-30

Sorry to hear about your experience.

I have to probably apologize to one or two Netgear agents cause I was 100% sure that it couldn't be the cables since the TV's worked before the Orbi. Process of elimination had me convinced. The only thing that changed was the Orbi.

Spectrum actually sent me a technician and he was the one who recommended someone that for $100 per hour would eventually resolve it.

Took him 45 minutes to fix the connectors. Oy vey!