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Forum Discussion
Solved
RBR20 constant connection issues
I've been through a lot of the previous posts with similar issues and have tried those "fixes" with no success
So here's my system:
Xfinity internet
Arris SB6190 modem
Orbi RBR20 router
1,000 sq ft home
no satelittle (disconnected per netgear support suggestion)
several other WiFi networks around me
every device intermittently drops connection. My wife's laptop, both phones, tablet, tv streaming, and Xbox all lose connection. Makes it impossible for video conferences (my wife works from home) streaming for the tv or iPad, doing anything while on WiFi with our phones or any kind of online gaming. We constantly have to disconnect and reconnect and that only works for a few minutes at a time. My Alexa is the only thing I notice doesn't have the disconnection issue.
my modem has constant connection and my orbi shows no connection issues.
ive spent a couple of hours with my isp just rule their service out of being the issue, bought a newer cable modem to rule out that and bought all new cables leaving the router as the weak link. We only had the normal issues with them from our old time machine which worked brilliantly until I "upgraded" with the orbi. Since Apple no longer makes or supports their routers I wanted something that would have support, is still being made and has the latest router protocols etc. so far this has been a huge disappointment, I've been at this since June.
I just did a reset on the orbi so now it's back to factory defaults.
any help or thoughts would be really appreciated.
-Ciridae
- I’m dropping the switch and time capsule out of the system. I had the time capsule setup correctly so the radios were off but when I used a WiFi scanner it was tagging the router as the Apple time capsule. So I removed it from the system and it cleared up a good bit of the issues. The Xbox is only getting 40 ish mbps download. Once test it jumped to 140mbps but that was only once. It’s enough to stream through it and not get constantly disconnected.
Thanks for all the help and suggestions.
So the recap was first part of the issue was the modem (bad chipset) and second the old time capsule that was being used as a external hard drive was somehow high jacking the orbi (even though the radios were shut off).
30 Replies
Is there a pattern to the disconnects?
Just for entertainment value, could you please look at the Orbi web interface, the Advanced Tab, and click on "Connection Status".
The last two lines show the DHCP lease the Orbi received from Xfinity and how much time is remaining on the lease.
No pattern I can see
lease obtained: 4 days 0 hours 0 minutes
lease expires: 3 days 14 hours 20 minutes
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).Has a factory reset and setup from scratch been performed since last FW update?
Ciridae wrote:I've been through a lot of the previous posts with similar issues and have tried those "fixes" with no success
So here's my system:
Xfinity internet
Arris SB6190 modem
Orbi RBR20 router
1,000 sq ft home
no satelittle (disconnected per netgear support suggestion)
several other WiFi networks around me
every device intermittently drops connection. My wife's laptop, both phones, tablet, tv streaming, and Xbox all lose connection. Makes it impossible for video conferences (my wife works from home) streaming for the tv or iPad, doing anything while on WiFi with our phones or any kind of online gaming. We constantly have to disconnect and reconnect and that only works for a few minutes at a time. My Alexa is the only thing I notice doesn't have the disconnection issue.
my modem has constant connection and my orbi shows no connection issues.ive spent a couple of hours with my isp just rule their service out of being the issue, bought a newer cable modem to rule out that and bought all new cables leaving the router as the weak link. We only had the normal issues with them from our old time machine which worked brilliantly until I "upgraded" with the orbi. Since Apple no longer makes or supports their routers I wanted something that would have support, is still being made and has the latest router protocols etc. so far this has been a huge disappointment, I've been at this since June.
I just did a reset on the orbi so now it's back to factory defaults.
any help or thoughts would be really appreciated.
-Ciridae
- 2.4ghz is auto and 5ghz is set to 48. I’ve tried all the combinations of 2.4ghz 5ghz and still have the same issues. I have multiple networks around me of varying strength. I’ve adjusted my radios signal strength as well.
Beam forming and WMM are enabled, daisy chain and fast roaming are off. I’ll have to double check IPv6 when I get home. The 20Hz/40Hz button is checked, does deselecting it turn it to 40hz only?
I just factory reset the router Sunday evening.Yes.
Sounds like even if you have tried all the troubleshooting suggestions, you may have a faulty or bad RBR.
Ciridae wrote:
2.4ghz is auto and 5ghz is set to 48. I’ve tried all the combinations of 2.4ghz 5ghz and still have the same issues. I have multiple networks around me of varying strength. I’ve adjusted my radios signal strength as well.
Beam forming and WMM are enabled, daisy chain and fast roaming are off. I’ll have to double check IPv6 when I get home. The 20Hz/40Hz button is checked, does deselecting it turn it to 40hz only?
I just factory reset the router Sunday evening.
- It’s never worked well since purchase. I should have returned it then.
I’m on the current firmware according to the web portal when I check it yesterday. V2.3.5.26.
