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Forum Discussion
SebF
May 19, 2018Aspirant
RBR40 Firmware: v2.1.4.10 wireless stops working almost daily
Almost Daily, all wireless devices lose their internet access and the Orbi needs to be restarted.
The 1 PC connected with Ethernet cable continues to work.
Wireless device can ping router itese...
FURRYe38
May 21, 2018Guru
Next time you update to v2.1.4.10, try a factory reset of the entire system then setup from scratch.
Also try manual channel 1, 6 or 11 on 2.4ghz.
Any wireless neighbors near by? How many?
Whats the Mfr and model# of the ISP modem your using?
- SebFJun 03, 2018Aspirant
The firmware was upgraded back to 2.1.4.10 without me initiating it. I took your advice and did a factory reset and setup from scratch. Same issue. Last Friday, it failed and had to be rebooted 4 times. Each time, it only affects wireless devices. PC connected via ethernet cable works fine. So don't think it is related to modem/ISP. Wireless device able to connect and ping the router itself but nothing on the internet.
Tempted to go back to RBR40-V2.0.0.56 / RBW30-V2.0.1.2_1.0.23 but useless if it is going to automatically-upgrade back to 2.1.4.10. Any insights on how to avoid this?
My Setup: Cable (Comcast 150/15) >Orbi CBK40 (Router mode) with 2 satellites RBW30 both showing Good in Backhaul status.
Modem: Motorola Surfboard SB6121
About 5 neighbors with WLan setup around my house.
- FURRYe38Jun 03, 2018Guru
Do you have the CBK40 or RBK40?
What channels are the nieghbors using?
Try setting manual 1, 6 or 11 where least amount of neighbors are using those channels. Sme for 5ghz.
You can try this:
https://community.netgear.com/t5/Orbi/Firmware-auto-update-domain/m-p/1499659/highlight/true#M22873
- SebFJun 04, 2018Aspirant
My bad on my model. Looks like copy/paste mistake. Acutal Setup: Cable (Comcast 150/15) >Orbi RBR40 (Router mode) with 2 satellites RBW30. Modem: Motorola Surfboard SB6121
I switched my 2.4ghz channel to 6 (least used amongst my neighbors). The Auto setting had me using channel 4.
For 5ghz, it is set to 48. All neighbors appear to use multiple channels so there isn't a clear channel that is used less than another.
I am a bit confused by the channel suggestion overall though. When my issue occurs, my wireless devices are connected to the Router. I can ping 192.168.1.1 and can load the admin page. I just can't load any internet content. So it seems counter-intuitive that this would be a channel issue... Can you clarify?