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Forum Discussion
RBR40 Have WIFI Connection But Cannot access Internet
Hi,
I go ORBI RBR40 as gift some time back. Tried connecting, had some issues so I scrapped. I tried setting up again today but no luck.
The ORBI starts fine, is connected to my modem. I can ...
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Modem Combo Units:
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
mtwalla wrote:
Hi,
I go ORBI RBR40 as gift some time back. Tried connecting, had some issues so I scrapped. I tried setting up again today but no luck.
The ORBI starts fine, is connected to my modem. I can see ORBI (ORBI94) as wifi network on my Mac. But when I connect to ORBI94 wifi network, I have no access to internet. Cannot access http://orbilogin.com
Because I have/see ORBI wifi network, it would seem connection between ORBI->my router/modem->internet is not being allowed. I have Arris cable modem/router. Any suggestions on what I need to look at, do to have ORBI access internet?
Mike
Hello,
ISP supplied modem:
Arris Digital Gateway DG3450
The "Quick Setup" Guide for this device implies I can just plug into my modem, guess that is not really the case :-)
Mike
Modem Combo Units:
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
mtwalla wrote:
Hello,
ISP supplied modem:
Arris Digital Gateway DG3450
The "Quick Setup" Guide for this device implies I can just plug into my modem, guess that is not really the case :-)
Mike
Also, looking at modem config, it looks lie Bridge mode is disabled
Contact your ISP to have them help you bridge the modem. IF thats not supported, try Option#2. Option #3 will be your last resort for the Orbi.
Disabled Bridging and made progress. Was able to get to, go thru Netgear Orbi config, update firmware, but still had no internet. Not sure, what if any setup I need to do in Orbi Admin Internet. I had to call ISP to reset bridging. I need to dig out ethernet cable, find my Mac ethernet adapter so i can connect to my cable modem without need to contact ISP. Will give it another try then....
Mike