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Derek1118's avatar
Derek1118
Aspirant
Jul 31, 2019
Solved

RBR40 wired to quantum FiOS only getting half speed download

I recently setup a new orbi RBR40 router and two rbs20 satellites. I have the orbi router wired to my FiOS quantum gateway. The FiOS wireless radios are disabled and I have set the orbi to AP mode. Th...
Installation
  • tuna_ertemalp's avatar
    tuna_ertemalp
    Jul 31, 2019

    I had reported a gist of this before, on another thread, but here it is again, with way more structured detail. I really do believe this is a bug with the internal Speedtest. Here is why.

     

    Setup I created this morning: Directly connected my PC to Orbi Router RBR50v2's LAN port. There isn't much of a network activity going on in my house, nor in the small neighborhood I live in, that might overload either the router on my network or the Comcast capacity coming into the neighborhood (since cable internet is basically shared by your neighbors, unlike phone-based internet that is a direct dedicated line between you and the phone company).

     

    • My service I am paying for: Comcast 1000/40
    • Running internal SpeedTest app on Orbi with latest firmware: 516/42
    • Running latest SpeedTest Win10 app on the latest Win10 PC against COMCAST.COM server: 511/54
    • Running latest SpeedTest Win10 app on the latest Win10 PC against SPEEDTEST.NET server: 930/43
    • Running in the latest Chrome Browser on the latest Win10 PC the Netflix-powered FAST.COM: 1.1/39

     

    So, my PC is certainly able to see WIRED 1000/40 speeds when it is connected to the right internet servers. However, testing against certain servers straight from my PC is sub-1000, and the internal SpeedTest app on the Orbi is definitely stuck at reporting ~500 which is:

     

    • either because it has a bug in testing (so, it detects half the speed) or
    • because it has a bug in reporting (so, it reports half of what it found) or
    • because it is picking a slow server to run against (so, the test server it uses is limited to 500).

    I am attaching screenshots of my tests so that there is no confusion.

     

    Tuna

     

tuna_ertemalp's avatar
tuna_ertemalp
Luminary
Jul 31, 2019
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Existing discussions:

 

https://community.netgear.com/t5/Orbi/Orbi-RBR-50-internal-speed-check-with-modem-half-the-ISP-speed/m-p/1771623/highlight/true#M65122

 

https://community.netgear.com/t5/Orbi/Orbi-RBR50-is-not-supporting-900Mb-on-the-WAN-to-LAN-test/m-p/1770816/highlight/true#M64990

 

I also collected debug data on my BR50v2 during the SpeedTest and sent it to Blanca_O. Maybe we could get an update as to what happened to it all.

 

Tuna

 

  • Derek1118's avatar
    Derek1118
    Aspirant
    Jul 31, 2019
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    Thanks Tuna. In one of those posted discussions someone said that the orbi app speed test may be the problem because when they directly connect to the orbi and run a different speed test it shows full speed. Can anyone else confirm this is a problem with the orbi speed test? I actually don't have a laptop capable of gigabit speeds otherwise I would test this theory myself. I'll try to borrow one to use for the test. You'd think if it was an issue with the orbi speed test that netgear support would be aware and could have mentioned that when I was on the phone with them for an hour last night. After suggesting to me to try changing channels and other wifi related fixes (which I wasn't calling about), they suggested changing the MAC of my orbi to match the fios router which I can't do because my orbi is in AP mode. I still haven't tried doing a factory reset and going through the setup again, I guess that's worth a try but from what others have said that didn't fix their router to router speed problem. Hopefully this is just an orbi speed test issue because I really like the coverage of orbi so far.

    • FURRYe38's avatar
      FURRYe38
      Guru
      Jul 31, 2019
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      The Orbi app is not the problem. My testing is done by other means using more advanced speed testing of the data flow from the WAN side to the LAN side. This shows there is a problem with the Orbi system. Most routers need hardware NAT acceleration or Cut Through support to achieve near 900Mbps speeds. So far Orbi is not appear to support this for some reason. 

      Derek1118 wrote:

      Thanks Tuna. In one of those posted discussions someone said that the orbi app speed test may be the problem because when they directly connect to the orbi and run a different speed test it shows full speed. Can anyone else confirm this is a problem with the orbi speed test? I actually don't have a laptop capable of gigabit speeds otherwise I would test this theory myself. I'll try to borrow one to use for the test. You'd think if it was an issue with the orbi speed test that netgear support would be aware and could have mentioned that when I was on the phone with them for an hour last night. After suggesting to me to try changing channels and other wifi related fixes (which I wasn't calling about), they suggested changing the MAC of my orbi to match the fios router which I can't do because my orbi is in AP mode. I still haven't tried doing a factory reset and going through the setup again, I guess that's worth a try but from what others have said that didn't fix their router to router speed problem. Hopefully this is just an orbi speed test issue because I really like the coverage of orbi so far.

       

      • Derek1118's avatar
        Derek1118
        Aspirant
        Jul 31, 2019
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        So you're saying that no one who is using an orbi router is getting wired speeds close to 1gbps? Is there anyone out there getting speeds near that?