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Orbi WiFi 7 RBE973

RBR50 won’t accept new guest password

TexasTim
Follower

RBR50 won’t accept new guest password

I’ve had a RBR50 Orbi with two RBS50 satellites for many years. Firmware version V2.7.4.24. The system has worked fine until yesterday when I changed the guest password. Since then no matter what password I enter, it drops the password for the guest network and leaves it unsecured (no password). I’ve tried again and again, with the same result. I’ve tried unplugging and plugging back in to reboot, no luck. Today I tried resetting (paper clip to push reset buttons, 10 sec hold) the router and both satellites, reinstalled everything, and still the same result. I’ve changed the guest password in the past without any problems. Now I cannot get it to accept a password for the guest network, no matter what I’ve tried. Anyone have an idea what is going on?

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KevinLiT
NETGEAR Moderator

Re: RBR50 won’t accept new guest password

Hello TexasTim,

 

Welcome to the NETGEAR Community!

 

I understand that you are having issues with your Guest network password on your RBR50. This issue could be occurring due to FW 2.7.4.24 being out of date. The most recent FW for your Orbi Mesh System is FW 2.7.5.4. Please update your system to the most recent FW then set your guest network password. 

 

Please navigate to the link below for the download file for your RBR50: 
https://www.netgear.com/support/product/RBK50#download

For more information on manually updating your RBK50 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-co...

Please let me know if you require further assistance!

Best,
Kevin
Community Team

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Message 2 of 2

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KevinLiT
NETGEAR Moderator

Re: RBR50 won’t accept new guest password

Hello TexasTim,

 

Welcome to the NETGEAR Community!

 

I understand that you are having issues with your Guest network password on your RBR50. This issue could be occurring due to FW 2.7.4.24 being out of date. The most recent FW for your Orbi Mesh System is FW 2.7.5.4. Please update your system to the most recent FW then set your guest network password. 

 

Please navigate to the link below for the download file for your RBR50: 
https://www.netgear.com/support/product/RBK50#download

For more information on manually updating your RBK50 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-co...

Please let me know if you require further assistance!

Best,
Kevin
Community Team

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