RBS20 only 40Mbps

[oliubushyn]

Hello, community,
I am running into a strange issue with RBS20 Sattelite device.
I have CBR40 router connected to Xfinity, and I have a strong 400Mbps. Also, I have RBS20 connected to the router by 5G backhaul, and I only can get around 40Mbps from it no matter how far it is from the router and how the end device is connected to WiFi/Wired.
If you had such an experience, please let me know what I can do to fix it.

[FURRYe38]

Any relation to this post?

https://community.netgear.com/t5/Orbi-with-Built-in-Cable-Modem/Slow-ethernet-and-wifi-satellite-spe...

[oliubushyn]

I saw it. Did everihitng and no luck. 

[FURRYe38]

Something to contact NG support about. This problem seems to need there attention and is something we can't fix or resolve here in the forums.

@Blanca_O 

[oliubushyn]

Thanks for the response. Can you please help me to find out best way to contact support. Seems Netgear has no way to do it without premium. I am surprised 🙂

[FURRYe38]

Send a forum moderator a private message. Just select the name I added in my prior post.

[oliubushyn]

Thanks

[FURRYe38]

[Blanca_O]

Hi @oliubushyn

I have sent you a message. Please check your inbox.

Regards,
Blanca
Community Team

[oliubushyn]

Thanks. Just answered to you.