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Forum Discussion
Solved
RBS50 Performance
Setup: Orbi68 RBR50 & 1 RBS50 Spectrum ISP Router is about 80' from my desktop and the satellite is roughly at mid-distance between router and desktop location. The issue is this: the satellite is ...
Hello Furrye38...
Thanks for your help on my reported issue. The following is the information requested:
What does N mbs and 2N mbs mean? Simply that with the satellite at the optimum location (see below) and set upright my throughput speed in mbs is N and when it's set on its belly/side the throughput is roughly twice when set upright. The actual speed range when upright is 70-100mbs and on its belly/side it is 130-170mbs. Due to the satellites odd/oblong shape the contact area when on its belly/side with the surface of what it is set on is small therefore subject to move with slightest touch. So I have to secure it without blocking its antennas. I have no qualm with the throughput I am getting at the desktop. Of course getting a higher throughput would always be a good thing since at the router location I get over 350mbs.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? It is branded as Spectrum ModelE31U2V1 DOCSIS 3.1 eMTA (who manufactures it for Spectrum I have no idea...not indicated on the case or on the product label)
What is the size of your home? Sq Ft? The home is 3,890 sq. ft. with 2 stories with roughly 60% of its area on the lower level where my office is located. The house is approximately 120', not a straight line from one end to the other on the lower story.After measuring, the satellite is just short of 55' from the router and my desktop is 45' from the satellite. Where the satellite is located provides the best throughput at the desktop i.e. if I moved the satellite closer to the router or the or closer to the desktop throughput goes down.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many? I typically pick up 2 or 3 of my neighbors wifi signal. The lots in our development are large, minimum size is half acre, some are multi-acre; ours is over an acre.Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings This has been enabled. Don’t know if it is making a difference in the throughput.
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).I will fiddle and try the suggested changes and see if I get better results. Please understand that I did not consider the problem could be due to how the antennas are arranged in the packaging. I thought it was design issue. It was not because I am cheap; not willing to pay for service support as someone suggested in a response to my post. I was simply trying to bring it to Netgear’s attention and if they really had a fix for a design issue why should I have to pay them to correct their problem. I greatly appreciate everything, the suggestions, education and the time you took to respond to my post. All the best to you.
Angelo1112 wrote:
I was informed by Netgear they could correct this issue but since the 90 day free support has expired January 2020 I would need to first purchase a 1 year service contract for $189 for them to correct the issue.
Who did you call? The bit about being asked to pay for support may be a scam.
If you called a number that you found with a web search, that almost certainly had nothing to do with Netgear.
Netgear itself does not provide "paid for" support. That is done through GearHead Technical Support.
Web searches can deliver results that scream "Netgear support" at the top but that turn out to be anything but. Using them can be dangerous, for your network and your bank balance.
By the way, Gearhead does not have a "1 year service contract for $189". That is $139.99, which makes me think you ended up with one of those pirates.
If you have the number, or the website you reached, I urge you to tell Netgear so that it can put the squeeze on the scammers. Christian_R, ChristineT or DexterJB may be interested.
A couple of minor points.
- gearhead.netgear.com is pretty clearly "Netgear". Click on "About Us" at the bottom of the page.
Notice the statement under the pricing plans "Next steps require NETGEAR account log in."
Click on "Terms and Conditions" to see "These Terms and Conditions are between you (“You” or “User”) and NETGEAR, Inc. (for the Americas) or NETGEAR International Limited (for all other territories including but not limited to Europe, Middle East, Africa, Asia Pacific, Australia and New Zealand) concerning Your use of.... " etc. etc.
My take is that GearHead IS "Netgear paid technical support." - The pricing plans shown are $139 US for one year. Australia costs $199 for one year. Canada $179. New Zealand $199.
So, there is no $139 option. There is always the possibility that someone misread the "3" as an "8".
Being "too cheap" to pay for technical support, I always just smile at the nice Best Buy salesman, accept the glossy brochure about Geek Squad and all the wonderful benefits, and go away. When my technology use was a business requirement, paid for support was one of the regular business expenses. Same thing with GearHead.
My response remains, "tinkering with the firmware" cannot possibly change the antenna pattern.