RBS50 will not reset

Purchased a RBR50 with RBS50 satellite package and initially loved it and raved about it! Unfortunately that is no longer the case. The main router still works fairly decent but no longer have the coverage I did before as the satellite quit working. I've attempted to hard reset with no avail. Orbi app doesn't show it connected, Fing doesn't show it connected, used to use a wired backhaul connection but thought it could possibly be the issue. After using the same connection for other devices, can certainly say it is not the issue. Nothing but a solid green power light even while holding in the reset button. To make matters worse, I work for an ISP and have recommended this product to so many of my customers who would clearly benefit from a mesh system. These customers trusted me in my expertise but now all I can tell them is to do their research or tell them how other customers have had success with Eero or other mesh setups. Please help! Such an ugly paperweight!