Re: RBW30 Drops WiFi Connection

Jamie0691 · ‎2021-07-20

Purchased a second hand RBR40 and RBW30 last year which has been solid as a rock, however recentley I am seeing an issue (not very common, say around once every 4-5 weeks) where the devices connected to the RBW30 will drop internet connection, the connection status on the Netgear app shows the RBW30 as disconnected (amber light) then it will reconnect after a few minutes or after a reboot of the device.

Checking the firmware I have V2.6.2.104 on the RBR40 and V2.6.2.2 on the RBW30 (however this shows update failed on the firmware page but shows that level of firmware).

I can't see anything in the logs to suggest why this is happening, also with it being intermitent it makes this harder to investigate.

FURRYe38 · ‎2021-07-20

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M970...

Jamie0691 · ‎2021-07-21

Hi, thanks for the reply.

The house (1st and 2nd floor) is ~71SqM, the router is downstairs at the front of the property and the RBW30 is upstairs in the middle of the property, over 30ft.

I had changed the WiFi channels to make sure it didn't clash with neighbours, attached is a scan of the WiFi networks around me, the blue highlighted are the Netgear devices I own, the ones above the blue I believe are devices that are attached to my network. So only 2 other WiFi networks around me.

FURRYe38 · ‎2021-07-21

What happens if you move the RBW a bit closer to the RBR?

Try some of the suggestions as well mentioned in the experience link...

Jamie0691 · ‎2021-07-22

Hi thanks for the reply again, so I have applied the recommended configs, will see how it goes. If that doesn't resolve will look at moving it closer to the router.

Thank you again for your feedback