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Remote Access, Orbi RBK50

cheshbr
Apprentice

Remote Access, Orbi RBK50

Using the Netgear Genie, I attempted to set up Remote Access for the first time on my Orbi RBK50 devices.  I entered Netgear login, following which I was asked to verify my Email address.  I'm still waiting for the email, and I have clicked the wide "Resend Email Confirmation" button, and still nothing.  I supplied the same email address as I use everywhere else, including logging into Netgear, but all I see is a spinning object along side a message stating "Waiting for confirmation".  I have also checked spam folders but to no avail.  Am I the only one with access to Remote Access denied, or is it widespread?

 

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 4
FURRYe38
Guru

Re: Remote Access, Orbi RBK50

What is the Mfr and model# of the ISP modem the router is connected too? Any built in router here by chance?

Try setting up remote access with a PC connected to the router and using the routers web page feature?

 

Message 2 of 4
cheshbr
Apprentice

Re: Remote Access, Orbi RBK50

My modem is a Billion 7800VDOX.  This is not an ISP supplied modem.  

As the only path to setting up Remote Access that I am aware of is the Netgear Genie app on my iPad.  How do I set up RA using a PC connected to the router using its web page? 

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 3 of 4
DarrenM
Sr. NETGEAR Moderator

Re: Remote Access, Orbi RBK50

There is a genie app for PC

 

https://kb.netgear.com/19989/What-is-the-NETGEAR-genie-Desktop-App

 

DarrenM

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